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Episode #164: Back to Basics — What is CXM, Really?

Grad Conn

October 12, 2021  •  1 min read

We talk a lot about CXM on this podcast, which makes perfect sense — it is the “Unified-CXM Experience” podcast, after all. But it occurred to me recently that we might not be on the same page when it comes to understanding the nuances of CXM. So, in an effort to achieve total CXM harmony, we’re going back to basics.

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Grad Conn

Chief Experience Officer, Sprinklr

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