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Episode #19: Why You Need to Embrace the Conversation Web

Grad Conn

November 29, 2020  •  1 min read

Humans have always been communicators. And for most of our history that communication has been 1:1 (or 1: few). Until the 20th century, that is, when the explosion of mass media turned us into passive participants. The Conversation Web changes that. Messaging, social media, and forums have created a 1:1 communication renaissance that’s a cornerstone of customer experience management.

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Grad Conn

Chief Experience Officer, Sprinklr

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