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Episode #35: Up, Up, and Away, with a TWA Hotel Immersive Experience

Grad Conn

December 15, 2020  •  1 min read

Our story today begins with an airport fiasco, and ends with (part 1) of an immersive experience at the new TWA Hotel at JFK. It’s all about the importance of empowering your employees to delight your customers, and paying attention to those little details that add up to an amazing customer experience. Make sure your seat backs and tray tables are in their full, upright position. Today is all about airline and airport experiences.

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Grad Conn

Chief Experience Officer, Sprinklr

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