Customer experience is the new brand, and in a world where everything is moving online, customer experience has become strategically critical for all organizations, large and small. Welcome to the CXM Experience, a new podcast series where I’ll be featuring tips, insights, and strategies to help you delight your customers and prospects. It’s a Customer Experience… experience.
In the past 10 months, Internet usage has increased 70%. We’re on our devices almost all the time. That makes the customer experience even more important than ever. The questions every business leader should ask are: How do I make someone want to be a customer, and how do I make them want to stay a customer? This podcast series is all about answering those questions.
How can you manage to be everywhere at once with a consistent voice on every channel? You’ll need five solutions that all work together...
October 29, 2021 • 4 min read
Social suites that combine social media strategy with a Unified-CXM platform can more effectively drive the value of your social engagement. Learn more.
October 20, 2021 • 6 min read
It’s impossible to remember everything With the rising popularity of conversational chatbots, simple customer queries are now handled automatically. That’s great for customers because they get faster answers, and it’s great for companies because it lets …
August 10, 2021 • 5 min read