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New Podcast: Welcome to the CXM Experience

Grad Conn

November 11, 2020  •  1 min read

Customer experience is the new brand, and in a world where everything is moving online, customer experience has become strategically critical for all organizations, large and small. Welcome to the CXM Experience, a new podcast series where I’ll be featuring tips, insights, and strategies to help you delight your customers and prospects. It’s a Customer Experience… experience.

You can find the podcast in your favorite directory, or on Apple Podcasts. Or, listen right here on the Sprinklr blog.


EPISODE #1

In the past 10 months, Internet usage has increased 70%. We’re on our devices almost all the time. That makes the customer experience even more important than ever. The questions every business leader should ask are: How do I make someone want to be a customer, and how do I make them want to stay a customer? This podcast series is all about answering those questions.

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Grad Conn

Chief Experience Officer, Sprinklr

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