This week, we finish off our 9-part series on the Digital Customer-First Transformation System.
Then it’s a quick look at the power of social Account-Based Marketing before moving on to a couple of episodes about the mindset required to tackle apparently intractable problems. And, yes, one of those episodes does make a brief visit to the Star Trek universe (fans of the series will already know what I’m talking about).
We wrap up with a must-listen deep dive into conversational commerce — probably the next big thing in online shopping.
Sit back, and set a course for digital transformation.
Episode #67: DCFTS 9, How to Build a Unified System of Engagement
Episode #68: Unleash the Power of Social Account-Based Marketing
Episode #69: To Be, or Knot to Be
Episode #70: The World According to Star Trek
Episode #71: The Ultimate Guide to Conversational Commerce
Never miss an episode: Subscribe to the CXM Experience
Or, click here to: See all CXM Experience podcasts
Article Author
Related Articles
In a fast-paced world where customer satisfaction is paramount, global companies are striving relentlessly to deliver top-notch experiences to their customers.
Jordana Gustafson Wright, Jaimie Selwa
August 29, 20237 min read
The challenge with marketing is that we all think we know our products and services better than anyone. But do we?
Grad Conn
May 17, 202216 min read
We’re not always great at seeing or predicting the future, mainly because of our tendency to apply familiar (and often outdated) concepts to new ideas.
Grad Conn
May 10, 202216 min read