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Weekly Podcast Roundup: Digital Transformation, Land O’ Lakes, and the Red Button

Grad Conn

January 22, 2021  •  1 min read

We pick up this week where we left off last week, as we continue our overview of the Sprinklr Digital Customer-First Transformation System.

First off, three episodes on the Capabilities Model, where we look at the “why” of digital transformation. It starts with outcomes and experiences, moves through specific use cases, and finishes up with the people, processes, and technology you need to make it all happen.

Then, we shift gears with a few extraordinary customer experiences, including the StoryWorth experience journal, deliciously decadent Land O’ Lakes butter, and a mysterious red button.


Episode #57: A Look at Digital Transformation Capabilities

Episode #58: The Complete Guide to Digital Transformation Use Cases

Episode #59: Digital Transformation: People, Process, and Technology

Episode #60: The Hidden Power of Memorable Experiences

Episode #61: As the World Churns

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Grad Conn

Chief Experience Officer, Sprinklr

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