The beauty of the customer experience journey is that examples can be found almost anywhere. This week started with virtual conferences, moved through industry verticals, made a quick detour to QAnon, stopped at social community management, and finished up with a lifeboat analogy.
Episode #87: The Unexpected Benefits of a Virtual Conference Experience
Episode #88: How to View Experience Through an Industry Lens, with Julie Sanford
Episode #89: A Brief Trip Down the QAnon Rabbit Hole
Episode #90: Zen and the Art of Social Community Management
Episode #91: Why Aligned Self-Interest Is So Interesting
Never miss an episode: Subscribe to the CXM Experience or, click here to: See all CXM Experience podcasts
Article Author
Related Articles
In a fast-paced world where customer satisfaction is paramount, global companies are striving relentlessly to deliver top-notch experiences to their customers.
Jordana Gustafson Wright, Jaimie Selwa
August 29, 20237 min read
The challenge with marketing is that we all think we know our products and services better than anyone. But do we?
Grad Conn
May 17, 202216 min read
We’re not always great at seeing or predicting the future, mainly because of our tendency to apply familiar (and often outdated) concepts to new ideas.
Grad Conn
May 10, 202216 min read