Explore the 10 best contact center software, their standout features, pricing, pros & cons and reviews. Find the criteria to evaluate the best fit for your business.
Aksheeta Tyagi
January 31, 2024
The top 3 customer service qualities are people-first attitude, problem solving and personal/professional ethics. Here’s how to develop each.
Aksheeta Tyagi
January 5, 2024
Contact center automation trends for 2024 are focused on delivering quality customer service and improving productivity and profitability at the same time.
Aksheeta Tyagi
December 12, 2023
Conversational AI enables you to interact with your customers in natural language. Know how it works and how to implement it in five support use cases.
Aksheeta Tyagi
November 28, 2023
Explore the use of Generative AI in customer experience to elevate interactions. Learn how this machine learning technology innovates CX in our latest blog.
Aksheeta Tyagi
November 21, 2023
Explore the use of generative AI in customer experience to elevate interactions. Learn how this machine learning technology innovates CX in our latest blog.
Aksheeta Tyagi
November 17, 2023
Contact center live chat helps customers with real-time human assistance. Learn how to utilize it to upgrade your contact center operations.
Aksheeta Tyagi, Umme Sutarwala
October 19, 2023
Know which of these 13 top types of customer service is best for your business to serve your users and elevate their experience.
Aksheeta Tyagi
September 21, 2023
Here’s how to calculate customer retention rate, its importance and best practices to improve customer retention.
Aksheeta Tyagi
September 5, 2023
Contact center workforce optimization or WFO can transform your customer support teams to give their best personal and professional everyday, everytime.
Aksheeta Tyagi
July 17, 2023
Customer service surveys can be long-winding and irrelevant. Here are 5 solid ways to measure customer satisfaction without surveys.
Aksheeta Tyagi
July 7, 2023
The only way to elate your customers is through quick, empathetic resolutions. Here are 3 unique ways to boost your customer response time.
Aksheeta Tyagi
June 9, 2023