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Customer service goals shape a holistic customer service strategy and help craft positive, meaningful support experiences with a laser-sharp focus. Read more.
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Explore the top 9 AI tools for customer service to dramatically reduce response times, enhancing customer satisfaction with swift, accurate and relevant support.
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Explore the 10 best CCaaS providers, their standout features, pricing, pros & cons. Find the criteria to evaluate the best fit for your business.
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Customer retention management helps you to ensure your customers stay around for longer. Here’s all you need to know to manage your customer retention.
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Here are 11 customer service objectives your business needs to consider to boost customer satisfaction, loyalty and the overall customer experience.
Aksheeta Tyagi
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Explore the impact of natural language processing in customer service. Understand how NLP automates natural conversations for better customer support.
Surbhi Nahata, Aksheeta Tyagi
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Learn the definition of service level agreement (SLA), its role in customer service and a 5-step implementation guide. Discover top examples with FAQs.
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March 18, 2024
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Stay ahead with the top customer service statistics for 2024: Key data, trends and insights to refine your service strategy and improve customer satisfaction.
Aksheeta Tyagi
March 18, 2024
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Meta Description Building a customer service strategy is how you win hearts in the market. Here’s your detailed guide on how to create a client service strategy in 2024.
Aksheeta Tyagi
March 12, 2024
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Explore how ChatGPT works in customer service with 7 examples of prompts designed to make your support experiences take the flight to customer happiness.
Aksheeta Tyagi
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AI in IVR is a step ahead of the traditional, myopic IVR. Learn how to use artificial intelligence in IVR to deliver delightful customer experiences.
Aksheeta Tyagi
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The key difference between call centers and contact centers is the number of channels they use. Know every difference here.
Aksheeta Tyagi
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