Leverage these 17 call center best practices and elevate your operations and performance in 2024. Find actionable expert advice and real examples here.

Discover the eight pillars of customer service. Learn what differentiates a regular customer service interaction from a good customer service instance.

The call center service level measures a call center's efficiency and responsiveness in responding to incoming customer requests within the specified time.

Contact center ROI quantifies the financial returns derived from investments in a contact center. Learn how to calculate it accurately and optimize it efficiently.

Find the list of the top 15 customer service software in 2024. Discover each customer service solution’s top features, strengths, pricing and free trial details.

Explore reasons for customer frustration and become proficient in 19 tried-and-true techniques for dealing with angry customers and also learn what to avoid.

Discover key contact center channels — definition, types and strategic uses. Learn how generative AI enhances customer communication across each channel.

Learn the critical differences between customer experience and customer service, understanding their definitions, key components and tips to improve each.

Learn the contact center compliance challenges, key compliance acts, steps to comply with these mandates and the best practices in this comprehensive guide.

Learn how business-to-business (B2B) customer service differs from B2C, its varying role across industries and best practices with real-life examples.

Learn what sets customer support apart from customer service with scenarios, examples and key tips to improve both. Read more here.