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Episode #154: The New Customer Experience, with Danny Wright

Grad Conn

August 9, 2021  •  1 min read

It’s an exciting time to be in marketing. Organizations are finally waking up to the fact that their brand isn’t what they say it is. Their brand is a reflection of the experiences they land with their customers. In this Adweek webinar, Danny Wright and I talk about the three fundamental shifts that are transforming customer expectations, and the steps you can take to make your customers happier.

Danny Wright is the Chief Brand Officer at Adweek. Find him on LinkedIn.

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Grad Conn

Chief Experience Officer, Sprinklr

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