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Episode #2: Why Listening to Your Customers is More Important Than Ever

Grad Conn

November 12, 2020  •  1 min read

Part 1 of our Listen, Learn, Love trilogy — a new way to think about how to really work with customers. Today we start with listening. Something we’ve always done (surveys, focus groups), but can now supercharge with modern channels: social media, chat, review sites, forums, and blogs. It’s a better way to truly understand your customers and prospects, and it’s a core ingredient to CXM.

Podcast Resources

The World’s Most Influential CMOs 2020

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The CXM Experience on Apple Podcasts
The CXM Experience LinkedIn Group

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Grad Conn

Chief Experience Officer, Sprinklr

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