10 Years In, We’re Just Getting Started: Sprinklr Founder & CEO Ragy Thomas

Ragy Thomas

September 24, 20192 min read

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10 years ago, I couldn’t have imagined how much the modern world would need what Sprinklr is today.

From humble beginnings in a spare bedroom, we’ve become the only Unified CXM Platform for Modern Channels and an emerging leader in a multi-billion dollar category called customer experience management (CXM), enabling 1,200+ of the world’s largest brands – from Microsoft to McDonald’s to Samsung – to deliver a better customer experience.

None of that would be possible without a category-defining platform. But it’s the people who power it – the 1,500+ Sprinklrites around the world, along with their families, our customers, and our partners – that I’m most proud of.

Every day, they wake up with one mission: to enable every organization on the planet to make their customers happier; and one vision: to be the world’s most loved enterprise software company, ever. And behind all of it? A shared way of living, working, and being that we call The Sprinklr Way.

To our entire Sprinklr family – and to those of you who will become part of it one day and just don’t know it yet 🙂 – I’d like you to know this:

Whether you started at Sprinklr a day after me, a year after me, or a decade after me… Sprinklr is just as much yours as it is mine. Any success we’ve had up until today belongs to you.

But don’t let anyone congratulate us yet.

We’re just getting started…

There’s a platform to be manifested that makes the world HAPPIER.

There’s an enterprise software industry to be disrupted by a company people actually LOVE.

And there’s a new way of work to be realized by an organization that treats each other like FAMILY.

Thank you for being part of creating this magic.

The best is yet to come.


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