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Modern Care
The world's leading digital-first, proactive customer experience solution.

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Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

Display

Visualize real-time data on command centers, retail signage, stadium screens, and more.

Presentations

Build on-brand, shareable digital presentations that update with real-time data automatically.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.

APIs

Integrate data and execute processes with external systems using RESTful web APIs.

All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

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Grad Conn

Chief Experience Officer, Sprinklr

As Sprinklr’s Chief Experience Officer, Grad Conn creates an engaging and memorable community for the world’s largest brands and guides them on developing a customer-first experience.

Episode #180: How to Get More Value from B2B Review Sites, with Yoli Chisholm
Unified-CXM Experience
Episode #180: How to Get More Value from B2B Review Sites, with Yoli Chisholm

Review sites are probably among the first places your prospects go when researching your product or service, and yet these sites are typically an afterthought in most marketing plans.

Grad Conn
February 23, 2022

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Episode #179: Your Complete Guide to Analyst Relations, with Drew Tambling
Unified-CXM Experience
Episode #179: Your Complete Guide to Analyst Relations, with Drew Tambling

We’re back with our continuing Modern Marketing Plan series. Today it’s all about analyst relations, a critical, yet often overlooked, part of your marketing plan.

Grad Conn
February 15, 2022

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Episode #178: Inside the Minds of the World’s CMOs
Unified-CXM Experience
Episode #178: Inside the Minds of the World’s CMOs

Ever wonder what’s going through the mind of a CMO? The issues they’re thinking about, and the problems keeping them up at night? Today we learn what CMOs are reading, and what they’re posting about.

Grad Conn
February 10, 2022

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Episode #177: How to Build 1:1 Customer Engagement at Scale, with Jordan Neuhauser
Unified-CXM Experience
Episode #177: How to Build 1:1 Customer Engagement at Scale, with Jordan Neuhauser

Jordan Neuhauser, CMO at Trulli Audio, has a passion for music that is matched only by his passion for authentic customer engagement.

Grad Conn
February 2, 2022

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Episode #176: How to Become a Better Marketer
Unified-CXM Experience
Episode #176: How to Become a Better Marketer

The key to success for a marketer is to always be learning. And the key to learning is to read. In today’s episode I review some of my favorite marketing and advertising books — from new releases to timeless classics.

Grad Conn
January 31, 2022

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Episode 175: Using is Believing... the 2nd Moment of Truth
Unified-CXM Experience
Episode 175: Using is Believing... the 2nd Moment of Truth

Continuing our modern marketing plan series, we’re looking at the 3rd Moment of Truth — the immediate reaction of a customer actually trying your product or service.

Grad Conn
January 27, 2022

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Episode #174: Creating Effective Influencer Relationships, with Marshall Kirkpatrick
Unified-CXM Experience
Episode #174: Creating Effective Influencer Relationships, with Marshall Kirkpatrick

In part 2 of my conversation with influencer relations expert, Marshall Kirkpatrick, we answer the pivotal question, “why do I even need an influencer marketing program?”

Grad Conn
January 26, 2022

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Episode #173: How to Build an Influencer Relations Program, with Marshall Kirkpatrick
Unified-CXM Experience
Episode #173: How to Build an Influencer Relations Program, with Marshall Kirkpatrick

Authentic, genuine relationships between brands and influencers can benefit everyone involved. Today, I talk with influencer relations expert Marshall Kirkpatrick about the three stages of building an influencer relations program.

Grad Conn
January 25, 2022

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Episode #172: The Secret to Successful B2B Marketing
Unified-CXM Experience
Episode #172: The Secret to Successful B2B Marketing

We’re taking a quick break from our Modern Marketing Plan series to talk about a fascinating article I recently read. It’s an insightful look at ways to address the complexity of B2B selling, and more than worthy of a Unified-CXM episode.

Grad Conn
January 21, 2022

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Episode #171: A New and Improved “First Moment of Truth”
Unified-CXM Experience
Episode #171: A New and Improved “First Moment of Truth”

Part 2 of our deep dive into the modern marketing plan where we explore the “First Moment of Truth,” the point in time when a potential customer first encounters your product.

Grad Conn
January 20, 2022

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Episode #170: What is Google’s "Zero Moment of Truth"?
Unified-CXM Experience
Episode #170: What is Google’s "Zero Moment of Truth"?

Today we kick off a multi-part series where we’ll look at the marketing plan of the future, and why you need to shift your thinking from a broadcast focus, to a conversation focus.

Grad Conn
January 19, 2022

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Episode #169: I Love a Parade
Unified-CXM Experience
Episode #169: I Love a Parade

Everyone loves a parade. Including me. Today we talk about the venerable Macy’s Thanksgiving Day Parade, and why process and organization are so valuable when building customer experiences.

Grad Conn
December 7, 2021

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