Modern Care
The world's leading digital-first, proactive customer experience solution.

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Sprinklr Voice

Reduce call volume with a radically different contact center solution

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Build & manage an online community integrated into your Care strategy

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Respond faster with personalized, data-driven 1:1 customer support

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Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

APIs

Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

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31 products. 4 robust product suites. All on the only Unified-CXM platform.

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Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

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Grad Conn

Chief Experience Officer, Sprinklr

As Sprinklr’s Chief Experience Officer, Grad Conn creates an engaging and memorable community for the world’s largest brands and guides them on developing a customer-first experience.

Episode #171: A New and Improved “First Moment of Truth”
Unified-CXM Experience
Episode #171: A New and Improved “First Moment of Truth”

Part 2 of our deep dive into the modern marketing plan where we explore the “First Moment of Truth,” the point in time when a potential customer first encounters your product.

Grad Conn
January 20, 2022  •   min read

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Episode #170: What is Google’s "Zero Moment of Truth"?
Unified-CXM Experience
Episode #170: What is Google’s "Zero Moment of Truth"?

Today we kick off a multi-part series where we’ll look at the marketing plan of the future, and why you need to shift your thinking from a broadcast focus, to a conversation focus.

Grad Conn
January 19, 2022  •   min read

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Episode #169: I Love a Parade
Unified-CXM Experience
Episode #169: I Love a Parade

Everyone loves a parade. Including me. Today we talk about the venerable Macy’s Thanksgiving Day Parade, and why process and organization are so valuable when building customer experiences.

Grad Conn
December 7, 2021  •   min read

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Episode #168: How the Voice of the Customer Fuels CXM
Unified-CXM Experience
Episode #168: How the Voice of the Customer Fuels CXM

We all say we’re customer centric, but are we really?

Grad Conn
November 9, 2021  •   min read

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Episode #167: Our Amazing, 1-Year Anniversary Extravaganza
Unified-CXM Experience
Episode #167: Our Amazing, 1-Year Anniversary Extravaganza

That’s right. A whole year. 167 episodes, and we’re still going strong. In fact, we’re just getting started.

Grad Conn
October 20, 2021  •   min read

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Episode #166: How Beautiful Design Makes a Beautiful Life
Unified-CXM Experience
Episode #166: How Beautiful Design Makes a Beautiful Life

It’s marketing day on the Unified-CXM Experience as we explore a gem of an advertising campaign.

Grad Conn
October 18, 2021  •   min read

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Episode #165: Why Good Decisions Can Lead To Bad Outcomes
Unified-CXM Experience
Episode #165: Why Good Decisions Can Lead To Bad Outcomes

A look at employee empowerment, the challenges of disjointed departmental solutions, and how to make better decisions that benefit the entire organization.

Grad Conn
October 15, 2021  •   min read

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Episode #164: Back to Basics — What is CXM, Really?
Unified-CXM Experience
Episode #164: Back to Basics — What is CXM, Really?

In an effort to achieve total CXM harmony, we’re going back to basics.

Grad Conn
October 12, 2021  •   min read

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Episode #163: How to Solve Marketing Amnesia
Unified-CXM Experience
Episode #163: How to Solve Marketing Amnesia

Today, with most brands, we’re largely anonymous. Most sellers have no clue who I am. But it doesn’t have to be that way… and shouldn’t be that way.

Grad Conn
October 11, 2021  •   min read

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Episode #162: What’s so Funny About Conversational Marketing
Unified-CXM Experience
Episode #162: What’s so Funny About Conversational Marketing

We’ve entered the conversational era of marketing. Unfortunately, too many marketers are stuck in the broadcast world of mass email blasts and anonymous ads.

Grad Conn
October 8, 2021  •   min read

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Episode #161: Boost Your CXM Success with a Unified Approach
Unified-CXM Experience
Episode #161: Boost Your CXM Success with a Unified Approach

In today’s podcast I talk with Maxie Schmidt-Subramanian, VP and Principal Analyst at Forrester, about the journey to great CXM.

Grad Conn
October 5, 2021  •   min read

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Episode #160: Building a Better Pancake Batter
Unified-CXM Experience
Episode #160: Building a Better Pancake Batter

It’s pancakes, pieces, and pods as we explore how small interactions can make a big difference.

Grad Conn
September 29, 2021  •   min read

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