Modern Care
The world's leading digital-first, proactive customer experience solution.

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Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

APIs

Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Unified-CXM
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Guest Author

10 Tips for Mastering LinkedIn Sponsored Updates
Marketing & Advertising
10 Tips for Mastering LinkedIn Sponsored Updates

Within the past year, LinkedIn quickly emerged as the ultimate publishing platform for B2B professionals. And to help marketers reach the people who matter most, the network created the most effective targeting program yet. According to research from CEB…

Guest Author
February 27, 2021  •   min read

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How Top Law Firms Make the Best of Social Media Channels
Marketing & Advertising
How Top Law Firms Make the Best of Social Media Channels

The growing popularity of social media has ushered in an exciting new era for law firms. By leveraging their most valuable resource—their intellectual assets—across social and digital channels, leading U.S. law firms are uncovering new opportunities for …

Guest Author
February 26, 2021  •   min read

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Instagram Stories 101 for Brands
Marketing & Advertising
Instagram Stories 101 for Brands

Here’s an analogy for you: Snapchat is Dolly Parton’s “I Will Always Love You” and Instagram Stories is Whitney Houston’s cover of “I Will Always Love You.” Both made an impact, but one took the original idea and brought it to an even wider audience for …

Guest Author
February 23, 2021  •   min read

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3 Black Friday Campaigns That Rocked Social Media
Marketing & Advertising
3 Black Friday Campaigns That Rocked Social Media

“Black Friday” didn’t always refer to the most-hyped shopping day of the year. The term was first used in 1870 to describe the collapse of the US gold market the year before. It then popped up again in the 1950s in reference to the swarm of shoppers trav…

Guest Author
February 18, 2021  •   min read

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3 Tips for Boosting Your Brand’s Security on Social Media
Marketing & Advertising
3 Tips for Boosting Your Brand’s Security on Social Media

Things have been going great for you on social media this month. Your engagement is up, your paid campaigns are doing well and two of your branded hashtags have trended on Twitter, boosting your follower count by 5k. It’s Wednesday evening and you’re shu…

Guest Author
February 17, 2021  •   min read

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Best Fashion Brands in Social Media
Marketing & Advertising
Best Fashion Brands in Social Media

We ranked 60 global fashion brands across critical social performance indicators like Audience, Earned Media, Engagement, Participation, and Advocacy. Read on to see what we learned.

Guest Author
February 11, 2021  •   min read

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Do You Know How to Create Memorable Mobile Experiences?
Marketing & Advertising
Do You Know How to Create Memorable Mobile Experiences?

In an age where the number of mobile devices (7.5 billion) outnumbers humans (7.3 billion), mobile marketing has become a necessity for brands that want to connect with consumers—at any time—via the medium they engage with most. Total smartphone and tabl…

Guest Author
February 11, 2021  •   min read

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How Brands Can Approach Live Streaming
Marketing & Advertising
How Brands Can Approach Live Streaming

We’re all live broadcasters now. With the advent of Twitter’s Periscope, Instagram Stories and Facebook Live, everyone has the ability to live stream what they’re doing – inane or otherwise – and beam it across their social networks. It’s a game changer …

Guest Author
February 4, 2021  •   min read

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The Big List of 43+ Customer Experience Statistics
Unified-CXM
The Big List of 43+ Customer Experience Statistics

Statistics tell stories. They reveal how trends, ideas, and movements take shape and shift over time. When you look at recent statistics around social media, marketing, and customer care, what story do they tell? At Sprinklr, we believe the enormous shif…

Guest Author
February 4, 2021  •   min read

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How Does AI Affect the Customer Experience?
Unified-CXM
How Does AI Affect the Customer Experience?

How many times did you watch A Christmas Prince over the holiday season? Fifty-three people watched it 18 days in a row. That’s been public knowledge since Netflix published this Tweet on December 10: Some saw the social post as just a funny brand messag…

Guest Author
February 4, 2021  •   min read

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3 New Ways Artificial Intelligence Is Powering The Future Of Marketing
Marketing & Advertising
3 New Ways Artificial Intelligence Is Powering The Future Of Marketing

This article was written by Cathy Hackl from Forbes Artificial intelligence is top of mind for many in the marketing and communications world. Many Marcom departments already use AI to analyze consumer behavior and try to predict future needs. Many brand…

Guest Author
February 3, 2021  •   min read

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Winning Businesses Are Tapping Into the Power of Social
Marketing & Advertising
Winning Businesses Are Tapping Into the Power of Social

Social is a force that can empower businesses to connect, innovate, create value, and solve real problems in real time. For businesses, information flow is changing from a top-down model, where media outlets and brands have the dominant voice, to a more …

Guest Author
February 2, 2021  •   min read

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