Self-service tools – a transformative player in both customer support and internal operations that yields substantial gains in the form of reduced support costs and contact volumes.

Learn about call center optimization in 2024, including its definition, significance and benefits, along with top strategies and pro tips for getting started.

Learn more about quality assurance in customer service, why it is important and some of the call center quality assurance best practices any organization needs.

Ask the right customer survey questions to gather quality customer feedback that can help boost your customer satisfaction levels significantly.

Live chat vs chatbot has been a perpetual debate. Which one do you plan to leverage for quick, 24/7 and personalized customer support in 2024?

Average handle time or AHT refers to the time taken by a contact center agent to respond to a query from the moment it is assigned until it is resolved.

Customer service goals shape a holistic customer service strategy and help craft positive, meaningful support experiences with a laser-sharp focus. Read more.

Customer service trends will reshape how businesses plan customer support strategies, processes and resources. Know the top 8 trends to ace in 2024.

AI and automation look set to be the dominant contact center trends that every business should invest in 2024 to stay relevant and competitive. Read more here.

Discover the top use cases of machine learning in customer service with pro tips. Learn how top brands are using machine learning in customer service

Learn the differences between UCaaS and CCaaS, their advantages and limitations — and how to choose the best communication solution for your business.

Explore the top 9 AI tools for customer service to dramatically reduce response times, enhancing customer satisfaction with swift, accurate and relevant support.