Customer Service
Create a digital-first, proactive customer service experience.

Uncover game changing CX insights at CX Connect 2023. Elevate your customer strategy with expert tips for a dynamic digital journey.
Issac Thomas
August 28, 2023

Learn how to create exceptional customer experiences that drive positive word of mouth for your brand.
Vanipriya Moorthi
August 21, 2023

AI and automation look set to be the dominant contact center trends that every business should invest in 2023 to stay relevant and competitive. Read more here.
Sprinklr Team
August 11, 2023

Discover the call center productivity metrics to measure agent performance which will help improve efficiency and provide quality customer service.
Sprinklr Team
August 11, 2023

Learn why social media is the platform for customer care and discover the top tools that can create meaningful customer relationships and boost brand loyalty.
Dileep Mallick
August 8, 2023

Cloud vs. on-premise contact center is an ongoing debate. Read this article to demystify their pros & cons and unlock the right solution for your business.
Issac Thomas
August 8, 2023

Learn more about quality assurance in customer service, why it is important and some of the call center quality assurance best practices any organization needs.
Pradeep Vasudev
August 8, 2023

Here’s a conversational AI strategy template to formulate a winning growth plan and deliver exceptional customer experiences at scale with AI bots.
Despina Singh
August 8, 2023

Learn about 7 interesting customer service scenarios that might look difficult to tackle. Read proven strategies and sample scripts to handle these scenarios effectively.
Sprinklr Team
August 4, 2023

Learn more about the call center skills that are essential for any customer service agent to provide quick responses and efficient resolutions.
Pradeep Vasudev
August 4, 2023

Do you want to explore customer interaction analytics for your business? Learn about its importance, implementation and data-driven benefits.
Sprinklr Team
August 3, 2023

A community management strategy helps you envision how a thriving brand community should look like. Here’s how to build one in 6 simple steps.
Shreya Bose
August 2, 2023