Customer Service
Create a digital-first, proactive customer service experience.

Know which of these 13 top types of customer service is best for your business to serve your users and elevate their experience.
Aksheeta Tyagi
September 21, 2023
![5 Ways of responding to customer complaints [+ Real examples]](https://images.ctfassets.net/ukazlt65o6hl/0v6pxMtInUxbui34MirLE/dca7242689b5ea2d0b3729a10c50448d/ways-of-responding-to-customer-complaints-banner.png?w=750&h=433&fl=progressive&q=70&fm=jpg)
Learn how to handle customer complaints skillfully by leveraging these five actionable tips and real-life examples from customer support agents and supervisors.
Sprinklr Team
September 21, 2023

Leverage social media to revolutionize the customer experience. Learn how in this detailed guide
Umme Sutarwala
September 20, 2023
![Important call center agent performance metrics to track [+Optimization Tips]](https://images.ctfassets.net/ukazlt65o6hl/5iEos2iONl1Pqpa642Snc/85b438024a1adc956330a6e3b3684c09/Banner_Image_Call_center_agent_performance_metrics.png?w=750&h=445&fl=progressive&q=70&fm=jpg)
Call center agent performance metrics indicate the speed at which your agents respond and the precision with which you expect them to answer. Read more.
Sprinklr Team
September 18, 2023

Discover how call center forecasting and scheduling tools can help you anticipate needs and plan resources appropriately by reading this blog today.
Sprinklr Team
September 15, 2023
![Top 8 customer service channels [& how to pick the right one]](https://images.ctfassets.net/ukazlt65o6hl/If5OsJYtTMzgpUVYSdpxh/2e5f202070d5d80d9c5383c086bbd30a/Customer_service_channels_FEATURED.png?w=750&h=402&fl=progressive&q=70&fm=jpg)
Learn about 8 great customer service channels and understand how to choose the right one to improve customer experiences and satisfaction for your business.
Sprinklr Team
September 14, 2023

Learn the differences between UCaaS and CCaaS, their advantages and limitations — and how to choose the best communication solution for your business.
Pradeep Vasudev
September 14, 2023

Here’s how to calculate customer retention rate, its importance and best practices to improve customer retention.
Aksheeta Tyagi
September 5, 2023

Learn about the importance of a social media monitoring strategy for your brand and how to create one.
Ishita Nigam
September 5, 2023

Enhance your call center with 22 vital must-have features for improved efficiency and customer satisfaction. Find the full list here.
Issac Thomas
September 4, 2023

Learn how to safeguard your brand's reputation on social media with this comprehensive guide, which offers insights to protect, engage and shine online
Sanjana Ahuja
August 31, 2023

Is your average customer retention rate meeting your industry benchmarks? Read about retention rate and how to calculate it for your industry.
Sprinklr Team
August 29, 2023