Know which of these 13 top types of customer service is best for your business to serve your users and elevate their experience.

Learn how to handle customer complaints skillfully by leveraging these five actionable tips and real-life examples from customer support agents and supervisors.

Leverage social media to revolutionize the customer experience. Learn how in this detailed guide

Call center agent performance metrics indicate the speed at which your agents respond and the precision with which you expect them to answer. Read more.

Discover how call center forecasting and scheduling tools can help you anticipate needs and plan resources appropriately by reading this blog today.

Learn about 8 great customer service channels and understand how to choose the right one to improve customer experiences and satisfaction for your business.

Learn the differences between UCaaS and CCaaS, their advantages and limitations — and how to choose the best communication solution for your business.

Here’s how to calculate customer retention rate, its importance and best practices to improve customer retention.

Learn about the importance of a social media monitoring strategy for your brand and how to create one.

Enhance your call center with 22 vital must-have features for improved efficiency and customer satisfaction. Find the full list here.

Learn how to safeguard your brand's reputation on social media with this comprehensive guide, which offers insights to protect, engage and shine online

Is your average customer retention rate meeting your industry benchmarks? Read about retention rate and how to calculate it for your industry.