Customer Service
Create a digital-first, proactive customer service experience.
Discover the top 10 call center key performance indicators (KPIs) and methods to calculate them to help drive success and improve customer service.
Aksheeta Tyagi
July 16, 2024
Live chat best practices are important to have impactful conversations with customers and earn their loyalty. Here are 10 actionable practices with examples.
Aashika Suresh
July 15, 2024
Boost productivity with the best email management software! Discover top tools to declutter your inbox, stay organized and enhance efficiency in 2024.
Issac Thomas
July 12, 2024
Learn how to measure customer satisfaction accurately, discover effective techniques and understand how AI plays a pivotal role in this process.
Bishakh Dutta, Jayadeep Subhashis
July 9, 2024
Find the best 11 call center software along with their features, pros, cons & pricing to help you make an informed choice for your business in 2024 and beyond.
Issac Thomas
July 5, 2024
Learn everything about customer service outsourcing — definition, benefits and types. Discover a step-by-step guide on how to implement with pro tips.
Bishakh Dutta, Jayadeep Subhashis
July 1, 2024
Discover the best social media monitoring tools of 2024. Compare features, user reviews and pricing to find the perfect tool for tracking your brand.
Aksheeta Tyagi
June 19, 2024
Learn all about contact center technology, including its definition, benefits, and examples, along with pro tips. Explore the top trends shaping 2024 and beyond.
Jayadeep Subhashis, Vidhya Krishnan
June 19, 2024
Learn everything about digital transformation in customer service, including its definition, benefits and how it influences customer service operations.
Bhavya Aggarwal, Jayadeep Subhashis
June 14, 2024
Discover the core difference between customer journey and customer experience while unraveling their definitions and importance. Learn how to integrate both.
Bishakh Dutta, Jayadeep Subhashis
June 13, 2024
Get an actionable guide with a handy checklist on creating customer-centric strategies for businesses of any size and industry. Learn the key metrics.
Bishakh Dutta, Jayadeep Subhashis
June 13, 2024
A digital twin in customer experience is a dynamic virtual replica of your customers' journey, helping you with insights to improve their CX. Know all about it here.
Aksheeta Tyagi
June 13, 2024