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Sprinklr CXM Platform Receives FedRAMP Authority to Operate (ATO)

Scott Dulman

October 21, 20223 min read

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Sprinklr has received Federal Risk and Authorization Management Program (FedRAMP) authorization for Sprinklr’s unified customer experience management (Unified-CXM) platform. The platform helps federal agencies modernize services and meet citizens where they are across all social media, voice, and digital channels. Government agencies unify citizen experience in compliance with the most rigorous federal security and infrastructure standards.

FedRAMP authorization is required for all federal agencies and cloud products. Sprinklr’s FedRAMP authority to operate (ATO) is important because it increases:

  • Consistency and confidence in cloud security using NIST and FISMA standards

  • Transparency between the U.S. government and Sprinklr

  • Cloud automation and continuous real-time monitoring

  • Adoption of secure SaaS applications through rigorous assessments and authorizations

Sprinklr on the FedRAMP Marketplace

Establishing a trusted SaaS environment for the federal government

Sprinklr has an established and secure environment that passed a rigorous audit review before federal agencies are authorized to migrate to our cloud platform. The Sprinklr FedRAMP cloud platform reduces government costs, improves security, risk management, and program transparency for mission-critical operations. FedRAMP authorization can be used by federal agencies to save both time and staff over working with non-FedRAMP systems.

FedRAMP is a federal government-wide program that provides a standardized approach to security assessment, risk management, authorization, and continuous monitoring for cloud products and services. The program uses the NIST Special Publication 800 series. It requires cloud service providers to complete an independent security assessment conducted by a third-party assessment organization (3PAO) to ensure that authorizations comply with the Federal Information Security Management Act (FISMA).

FedRAMP enables the federal government to accelerate the adoption of cloud computing by creating transparent standards and processes for security authorizations and allowing agencies to leverage security authorizations on a government-wide scale. Sprinklr is a strong FedRAMP advocate, which promotes innovation and the advancement of more secure information technologies for government and private sector organizations.

U.S. Census Bureau sponsored the FedRAMP ATO

The U.S. Census Bureau partnered with Sprinklr and sponsored the Sprinklr CXM for Government Platform for FedRAMP authority to operate. The Census Bureau selected Sprinklr to gather citizen data, combat misinformation, and ensure that people across the United States could quickly and easily access information. The Census Bureau and Sprinklr rely on Amazon Web Services (AWS) to host sensitive data and to address the rigorous U.S. government security and compliance requirements.

The Census Bureau uses the Sprinklr platform to provide customer service, listening, engagement, advertising, and analytics across social and digital channels. As seen in the 2020 census, Sprinklr chatbots quickly guided citizens to the correct information and drove higher online participation in the census. AI-based Smart Alerts automatically detect anomalies and irregularities that help the Census Bureau proactively mitigate risk and prevent the spread of misinformation. Sprinklr’s centralized asset manager for publishing and advertising helps the government increase return on advertising spend (ROAS) and save time.

Learn more about secure government customer experience management solutions 

Sprinklr maintains the most comprehensive security framework, safeguards privacy, and enables organizations to comply with all applicable laws. Government organizations trust Sprinklr to deliver high levels of confidentiality, integrity, and availability. In addition, nine of the top ten technology firms and 13 of the top 14 financial services firms rely on Sprinklr’s security framework and cloud infrastructure. The platform meets rigorous security and infrastructure standards for enterprise governance and compliance that include:

  • AICPA SOC I and SOC II certification

  • Data privacy measures that meet all GDPR and CCPA requirements

  • FedRAMP

  • PCI-DSS

  • VPAT Section 508

  • Web Content Accessibility Guidelines (WCAG)

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Want to learn how Sprinklr helps federal government organizations unify citizen experience management functions in a single enterprise platform?

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