Grad Conn

Chief Experience Officer, Sprinklr

As Sprinklr’s Chief Experience Officer, Grad Conn creates an engaging and memorable community for the world’s largest brands and guides them on developing a customer-first experience.

Articles by Grad

Episode #7: The Secret Story Behind McDonalds’ All Day Breakfast

November 17, 2020 • 10 MIN READ

Grad Conn

Episode #6: 3 Steps to Getting Started with Modern Channels

November 16, 2020 • 10 MIN READ

Grad Conn

Episode #5: How Shifting Your Perspective Can Transform Your Business

November 15, 2020 • 9 MIN READ

Grad Conn

Episode #4: Love Your Customers and They’ll Love You Back

November 14, 2020 • 10 MIN READ

Grad Conn

Episode #3: How to use AI to Learn About Your Customers

November 13, 2020 • 9 MIN READ

Grad Conn

Episode #2: Why Listening to Your Customers is More Important Than Ever

November 12, 2020 • 9 MIN READ

Grad Conn

New Podcast: Welcome to the CXM Experience

November 11, 2020 • 8 MIN READ

Grad Conn

Celebrating National Customer Service Week

October 7, 2020 • 4 MIN READ

Grad Conn

The Modern CMO: Three Vital Skills to Boost Your Career

July 21, 2020 • 4 MIN READ

Grad Conn

How Sprinklr is Helping Brands Transform Customer Care

June 19, 2020 • 5 MIN READ

Grad Conn

COVID Exposed the Need for Elastic Scaling

May 27, 2020 • 5 MIN READ

Grad Conn

As Digital Transformation Accelerates, Omnichannel CX is a Business Imperative

May 11, 2020 • 6 MIN READ

Grad Conn

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