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Insights from the front lines of CX
CX-Files brings you proven strategies from CX leaders, real stories from Sprinklr customers, and product updates that help you stay ahead.
750+ 5-star reviews
Why the most iconic brands chose Sprinklr.
How Manolo’s team engages with their global customers effectively
“…connecting different aspects from social listening to customer service metrics and creative performance on one platform.”
50%
Increase in marketing asset re-use
Manolo Winkler
Head of Global Social Media
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How Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
Read full story
How John’s team manages and publishes branded content globally
“...engage with and serve our global customers, at scale, so that we have a singular brand voice…”
John Marston
Global Head of Social Media Care, External Tools and Systems Administration
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How Ferencz unified insights across 460 stores in 62 markets
“IKEA is a huge ecosystem, lots of things are happening in lots of places, constantly. And I wanted to connect all the dots and feed those insights back to our teams..."
10x
YoY increase in social care interactions
Ferencz Thuroczy
Global Director of Social Media
Read full storyHow Annika’s team brought efficiencies in advertising workflow
“...we didn’t have a platform that combines the process, creates automated reports, automatically boosts postings. Prior to Sprinklr, we did this all manually...”
34
workdays saved with automation
Annika Laurien
Senior Digital Media Manager
Read full storyHow Manolo’s team engages with their global customers effectively
“…connecting different aspects from social listening to customer service metrics and creative performance on one platform.”
50%
Increase in marketing asset re-use
Manolo Winkler
Head of Global Social Media
Read full storyHow Aalishaan’s team scaled their omnichannel customer service
“The shift to digital is inevitable. Consumers do everything on their mobile phones… We think omnichannel CX, coupled with AI and analytics, is the only way forward.”
10x
YoY increase in social care interactions
Aalishaan Zaidi
Global Head of Personal Banking
Read full storyReady to deliver happier customer experiences?
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