Key Insights Embrace the moment and learn from it for future challenges. Traits like listening and empathy are vital now. Clarity of purpose helps brands take meaningful action.   We still have a little over three months to go in 2020, but the year has a…

Businesses can be left chasing their tails when it comes to trying to satisfy their customers. They look closely at their products and services and scratch their heads on how to make them as customer-friendly as possible. They might consider their custom…

We could all use some good news as we look forward to 2021, and Paris Fashion Week (PFW20) for Womenswear Spring-Summer 2021 was the shot of sunshine we needed. While we hope to show off new luxury fashion in person, the event to introduce this year’s Ha…

Recently, Sprinklr and Oracle announced our partnership to help marketing and customer service professionals quickly and easily gain access to the information and insights they need to make every customer interaction matter. In honor of National Customer…

Use these 3 sections for effective, efficient and supportive remote meetings. With practically all meetings now taking place online it’s critical to have proper agendas. This article describes a simple, 3-section format you can use to establish a safe, r…

This article was written by Kathryn Lundstrom from Adweek In its latest move to support advertisers on its steadily growing platform, TikTok has announced its new Marketing Partner Program for Advertisers. The initiative offers 19 certified partners to b…

With the rise of social media influencers affecting marketing techniques, businesses are embracing this new facet of online business sales. Many modern-day businesses have simply evolved their marketing tactics from traditional to digital with ease. Howe…

Who doesn’t want to be modern? After all, we’re driving Teslas, not Tuckers. We’re eating avocado toast, not Jello and tuna salads. We’re wearing… well, we’re not wearing this. We’ve moved on. Nostalgia is fun when you’re referring to fashion or food. Bu…

Paris Fashion Week got a makeover of its own this year in response to the COVID-19 pandemic, as it launched a virtual format designed to bring the luxury fashion runway chez nous. From July 6 to 8, the Fédération de la Haute Couture et de la Mode (FHCM) …

As modern channels have quickly become one of the only ways to interact with consumers, brands are having to quickly rethink the role of customer experience during the outbreak of COVID-19. The impact of social distancing has accelerated trends in digita…

As the COVID-19 pandemic continues to spread, federal and local recommendations continue to change, requiring some companies to lay off their workforce while other industries experience increasing demand. In an effort to account for this increase, dozens…

With billions of people following stay-at-home orders globally during the COVID-19 pandemic, consumer behavior has changed dramatically, and the products, services, and brands that may have once been taken for granted have now become critical components …