Research & Insights
Turn customer data into powerful AI-driven insights.

Learn how you can use competitive intelligence data to take action on emerging trends, changes in the market, or imminent risks.
Sprinklr Team
November 11, 2021

Trend analysis allows you to fully leverage social listening capability by illuminating the underlying factors that create a trend. Learn more today.
Sprinklr Team
November 3, 2021

From candy and costumes to our favorite monsters, let’s take a look at a few of the Halloween social media trends that made this spooky season special.
Sprinklr Team
October 31, 2021

Social listening reports and dashboards give you a comprehensive view of customer data and suggest actions your business should take next. Learn more.
Sprinklr Team
October 14, 2021

To stay relevant on social, brands need to know how they stack up against the competition. Learn more about competitive benchmarking.
Sprinklr Team
October 7, 2021

Learn how to monitor what is said about your brand, products, and competitors online, and gather insights to mitigate any risks to your brand’s reputation.
Sprinklr Team
September 16, 2021

Learn about the must-have features to look for while choosing a social listening tool, including AI-powered insights and competitive benchmarking.
Sprinklr Team
September 9, 2021

I love tradition and I love sports, so it is no surprise to anyone who knows me well that I absolutely adore watching the Olympics. A magnificent, inspiring sporting occasion with such an incredible heritage: The first modern Olympics took place in 1896 …
Jen Brown
August 5, 2021

After a year-long delay and amid the ongoing global COVID-19 pandemic, the Tokyo Summer Olympics will be well underway by the time you read this, where the greatest athletes from across the globe will compete on the world stage for medals, glory, and the…
Sprinklr Team
July 23, 2021

From marketing to product development, customer feedback about your products is the lifeblood of your brand. But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Meanwhile,…
Sprinklr Team
July 22, 2021

We’ve talked in our last couple of blogs about how the customer experience is changing, and how you can build an omni-channel listening strategy that pulls together unstructured data from your customers’ preferred channels, and puts it all in one unified…
Sprinklr Team
May 13, 2021

As we discussed in our last blog post, customer expectations have changed: Customers want an experience that is increasingly personal, real-time, and on the customer’s preferred channels. Today, we’re going to talk about the first step, which is building…
Sprinklr Team
May 6, 2021