Research & Insights

Turn customer data into powerful AI-driven insights.

Connecting omni-channel listening to the customer experience
Research & Insights

Connecting omni-channel listening to the customer experience

Customer habits and expectations have changed. Have you? In May of 2018, according to McKinsey, roughly 20% of customer interactions were digital, from a global perspective. In December 2019, that number had jumped to 36%. And by July 2020, driven in no…

Sprinklr Team
April 29, 2021

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