Grad Conn
Chief Experience Officer, Sprinklr
As Sprinklr’s Chief Experience Officer, Grad Conn creates an engaging and memorable community for the world’s largest brands and guides them on developing a customer-first experience.
Today, Neha and I talk about the crisis, explore how leaders can support their teams, and offer some ways you can help.
Grad Conn
April 26, 2021
How to get back on course, creating value for your customers, and why marketing personas aren’t as valuable as you think they are. Episode #118: Monday Mornings with the Breath Yogi Why do we get off course so easily? And what are some strategies we can …
Grad Conn
April 24, 2021
For years, marketers have been using personas. It’s time to start looking at consumers in a new way, using real behaviors and interests instead of manufactured demographics.
Grad Conn
April 22, 2021
Joshua Nafman joins me for a look at how to shift our actions so we truly put the customer first.
Grad Conn
April 21, 2021
Why do we get off course so easily? Neha Saxena helps us to understand how to control our thoughts, so we can control our actions.
Grad Conn
April 19, 2021
Keeping your stress levels under control, the magic of customer experiences, organizational impact, and the undeniable allure of a brand story: Episode #114: How to Manage Your Stress, with Neha Saxena It’s Stress Awareness Month, and the Breath Yogi is …
Grad Conn
April 18, 2021
Today I open up the marketing fridge and talk about the often overlooked emotional aspects of the products and services we sell.
Grad Conn
April 16, 2021
Ryan Bonnici talks with me about how crystal clear alignment can prevent problems before they arise, ultimately driving growth and smoothing out those customer experience bumps.
Grad Conn
April 15, 2021
Growth is top of mind for every business. Fortunately, modern channels can help drive that growth, in more ways than you can imagine.
Grad Conn
April 13, 2021
It’s Stress Awareness Month, and the Breath Yogi is here to help. Neha highlights strategies to keep stress under control, and then guides us through some breathing and meditation exercises to calm your mind.
Grad Conn
April 12, 2021
Breathing, communication, category design, and visionaries. It’s a star-studded guest extravaganza this week on the CXM Experience. Episode #110: Monday Mornings with the Breath YogiIt’s Monday. That means it’s time to slow down and enjoy some breathing …
Grad Conn
April 11, 2021
I’ve never met a CMO who isn’t resource constrained. Today, Gtmhub CMO Jeremy Epstein shares his unique perspectives on being a CMO at early-stage startups.
Grad Conn
April 9, 2021