Grad Conn
Chief Experience Officer, Sprinklr
As Sprinklr’s Chief Experience Officer, Grad Conn creates an engaging and memorable community for the world’s largest brands and guides them on developing a customer-first experience.
Brands, products, or companies that define a new category — and become the design standard for that category —derive most of the profit from that category. It’s a simple idea, but a challenge to execute.
Grad Conn
April 7, 2021
Smart brands are moving beyond social listening and are using modern channels to drive revenue growth. To that end, you need more than community managers, you need a real social strategy, backed by actionable data.
Grad Conn
April 6, 2021
It’s Monday. That means it’s time to slow down and enjoy some breathing exercises with our very own Neha Saxena, the Breath Yogi.
Grad Conn
April 5, 2021
We focus on health, healthcare, and healthcare marketing this week, with plenty of lessons for any marketer. Neha starts us off with a look at workplace burnout, and some tips to manage it. Then it’s a couple of episodes about marketing in healthcare, an…
Grad Conn
April 3, 2021
Success in CXM requires people, process, and technology to make it all work.
Grad Conn
April 1, 2021
Today I talk with David Feinberg about the role of marketing in healthcare, where helping people get access to the care they need can literally be lifesaving.
Grad Conn
March 31, 2021
Feeling burned out? Help is on the way. Neha Saxena describes how to identify burnout, and two steps you can take to minimize its impact.
Grad Conn
March 30, 2021
We spanned the globe this week, from India to Australia, with a brief stop in Cincinnati along the way. We started slow (intentionally) on Monday with a guided breathing exercise led by our very own Neha Saxena (aka, the Breath Yogi). Really, the perfect…
Grad Conn
March 27, 2021
As marketers, we’re tasked with representing our customers. That’s why it’s important to consistently add value to the customer experience.
Grad Conn
March 26, 2021
A special treat today as we revisit one of our most popular episodes. And it’s popular for good reason. Conversational Commerce is set to become the “next big thing.”
Grad Conn
March 25, 2021
We’re talking about theater today. But not that kind of theater. Today’s episode is all about the theater we perform in our daily lives in order to feel better about ourselves and our decisions.
Grad Conn
March 24, 2021
Procter & Gamble has been in business for more than 180 years. Clearly, they’re doing a lot of things right. And one of those things is their persuasive selling format.
Grad Conn
March 23, 2021