Explore Modern Care's Products
Reduce call volume with a radically different contact center solution
Build & manage an online community integrated into your Care strategy
Respond faster with personalized, data-driven 1:1 customer support
Reduce costs by automating routine inquiries with conversational AI bots
AI-powered, real-time data and insights that fuel proactive customer care
Automate workflows and processes — and drive more first-contact resolutions
Analyze conversations instantly & surface predictions, suggestions & alerts
Empower agents and customers with direct access to the answers they need
Explore Modern Research's Products
Real-time voice of customer insights on digital and traditional channels
Analyze your content’s performance vs. competitors and best-in-class brands
AI insights from reviews & social: How customers feel about your products
Real-time, location-based analysis of face-to-face brand experiences
Real-time visual intelligence that powers meaningful connections on digital
Connect stories across social & news for a complete measure of earned media
Start uncovering insights with a free 30-day trial. No credit card required.
Explore Social Engagement & Sales Products
Plan, manage & measure brand content across 30+ channels from one platform
Empower distributed teams to deliver on-brand social experiences
Turn social into a revenue driver with a 1:1 chat-based commerce experience
Transform valuable consumer insights into conversion-driving assets
Build scalable, on-brand campaigns for distributed teams
Explore Modern Marketing's & Advertising's Products
Save time, manage brand risk, and increase ROI with AI-powered insights
Get a unified view of campaign performance on 30+ channels & 3rd party data
Encourage, measure, and optimize employee advocacy for your brand on social
Increase your ROAS, fuel collaboration, reduce risk, and unify reporting
Explore the Platform
Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.
Create customized, powerful AI text classification models easily — without coding.
Visualize real-time data on command centers, retail signage, stadium screens, and more.
Build on-brand, shareable digital presentations that update with real-time data automatically.
Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.
Experiment and learn in an isolated test setting that mimics your live production environment.
Store Sprinklr data for customized time periods to meet business or compliance needs.
Integrate data and execute processes with external systems using RESTful web APIs.
Popular Use Cases
Deliver seamless customer service experiences across 30+ digital channels
Leverage a unified view of the customer to help you protect, grow, and manage your brand
30+ channels of AI-powered analysis, prediction & suggestions—in one place
Manage customer care on 30+ digital channels from one AI-powered platform
Consolidate all of your social media needs on the only unified social suite
Streamline case handling to reduce costs and accelerate time-to-resolution
Create a frictionless service experience no matter which channel customers use
Deliver customers to the right agents—so you can reduce cost-per-interaction
Create a digital-first, proactive customer service experience.
Using voice bots in your contact center helps better manage high call volume and elevate the level of customer service you provide. Learn more.
Shawna Malecki
May 6, 2022 • 4 min read
The online shopping experience has changed — how can retailers determine the most impactful way forward? Consider these tips to improve customer service.
Daniel Rajan
April 13, 2022 • 4 min read
Learn how using AI-powered technology can help financial services institutions keep up with shifting regulations while providing personalized customer service.
Daniel Rajan
April 1, 2022 • 5 min read
Customers want issues resolved quickly on apps where they already spend their time. Discover how your organization can use WhatsApp for customer service.
Teresa Meister
March 11, 2022 • 5 min read
Customers today not only expect good customer service, but want it to be exceptional. Help your teams deliver great support with these customer service tips.
Teresa Meister
March 4, 2022 • 7 min read
Customers today expect to find quick, reliable answers online—when looking for a free knowledge base software for your business, here's what to consider.
Daniel Rajan
February 25, 2022 • 3 min read
As technology and online customer experiences continue to advance, people’s expectations for their online interactions with businesses keep rising as well.
Daniel Rajan
February 18, 2022 • 3 min read
Learn what to look for when choosing the best free ticketing system for your business.
Daniel Rajan
February 11, 2022 • 4 min read
Businesses need the right tool to rise and meet modern customer expectations. Here’s what to look for when choosing the best free customer service software.
Daniel Rajan
February 4, 2022 • 4 min read
Learn how to deliver seamless customer service to customers every time they reach out. Find out how Sprinklr Voice offers everything you need in a contact center solution
Shawna Malecki
January 26, 2022 • 4 min read
To keep up with customers’ increasingly high expectations, care teams should consider 5 trends when building their strategies for 2022 and beyond. Learn more.
Wendy Mikkelsen
January 18, 2022 • 4 min read
Organizations that will win and keep customers in the coming year are those that go the extra mile to ensure they build a seamless digital customer experience.
Wendy Mikkelsen
December 22, 2021 • 3 min read