Create a digital-first, proactive customer service experience.
How to automate agent service quality management using AI
Monitor and manage your agent service quality with AI. Use it to gather valuable service-related insights and use them to improve your QA process.
March 15, 2023 4 min read
Enhancing customer satisfaction and retention through cloud-based contact centers
Cloud-based contact centers score over on-premises contact cenetrs in many ways, including improved customer satisfacation and loyalty for your business.
March 11, 2023 6 min read
How to boost your customer engagement on WhatsApp
Learn how to build a customer engagement strategy on WhatsApp and leverage the world’s most loved platform to its full potential for your business. Read on.
March 10, 2023 6 min read
A four-step approach to use conversational AI bots for boosting CSAT
Four-step approach to deploy Conversational AI Bots to solve your customer queries and maintain high CSAT scores
March 8, 2023 5 min read
How to reduce shopping cart abandonment with Live Chat
Learn more about shopping cart abandonment in online retailing and how your business can reduce it in record time using proactive prompts with Live Chat.
March 7, 2023 5 min read
5 ways to improve customer response time with AI
Proven ways to reduce customer service response time with AI. Discover the AI capabilities you need to improve your customer resolution.
March 6, 2023 6 min read
A guide to retail customer service (+ tips to improve it)
Retailers are looking for ways to keep up with evolving customer expectations. Here are effective customer service tips to improve your experience.
March 3, 2023 5 min read
3 pillars to future-proof your contact center in 2023
Amidst all the economic uncertainties, keeping your existing customers happy is crucial. Discover the 3 pillars that can future-proof your contact centers.
March 2, 2023 5 min read
10 customer service coaching tips to supercharge your support teams
Come rain or shine, these 10 customer service coaching tips from global brands will help your agents handle the toughest of support interactions easily.
March 2, 2023 8 min read
Benefits of moving enterprise contact centers to the cloud
Cloud-based contact center solutions are a rage owing to their cost efficiency, scalability and flexibility benefits. Learn all about them in this blog post.
March 1, 2023 7 min read
How CCaaS boosts your overall customer satisfaction
Robust and AI-powered CCaaS platforms can improve your business bottomline as well as customer satisfaction rates in the long term. Find out how in this blog.
February 28, 2023 5 min read
5 best customer service strategies from top tech brands
A customer service strategy is a defined approach on how to deal with customer interactions. Here are five top strategies to use from tech companies.
February 22, 2023 9 min read