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How to adopt newer customer support channels and reduce your contact center costs
Customer Care
How to adopt newer customer support channels and reduce your contact center costs

Learn cost-effective customer support channels alternatives, 9 ways to adopt the best support channels for your business, and more.

Pradeep Vasudev
July 19, 20229 min read

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How to reduce call center attrition with agent empowerment
Customer Care
How to reduce call center attrition with agent empowerment

Call center attrition, also referred to as agent turnover, is a global customer service problem. Only 1 out of 3 customer service reps feel engaged with their contact center

Krishna Charan
July 18, 20226 min read

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After sales service: your brand’s lifeline during peak seasons
Customer Care
After sales service: your brand’s lifeline during peak seasons

Making a sale is just a small part of winning a customer. For customers to return to your brand, long-lasting building relationships are key. And here are a few ways you can accomplish it.

Issac Thomas
July 15, 202214 min read

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Usher in a new era of customer service with AI-powered chatbots
Customer Care
Usher in a new era of customer service with AI-powered chatbots

AI-chatbots can improve your CSAT ratings by providing fast and accurate resolutions.

Krishna Charan
July 14, 20226 min read

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A day in the life of a Gen Z support agent in 2022
Customer Care
A day in the life of a Gen Z support agent in 2022

What does a typical day look like for a customer support agent? What are their responsibilities, and what are some important tools being used? Read more.

Karishma Borkakoty
July 1, 20226 min read

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How your contact center can leverage AI to improve agent productivity and boost morale
Customer Care
How your contact center can leverage AI to improve agent productivity and boost morale

To boost agent productivity and morale, it’s critical that businesses have the right systems and solutions in place to help manage their workload. Learn more.

Sprinklr Team
June 20, 20224 min read

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How to ensure contact center compliance by monitoring agent-customer interactions
Customer Care
How to ensure contact center compliance by monitoring agent-customer interactions

Contact center compliance is vital to the virtual health of a business. Learn more about important measures to meet in order to reduce customer service risks.

Krishna Charan
June 20, 20226 min read

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Tips to improve your contact center’s first call resolution
Customer Care
Tips to improve your contact center’s first call resolution

39% of contact centers don’t measure first call resolution — but it's a crucial customer service metric. Improve your FCR rates using these best practices.

Yugal Pandey
June 17, 20227 min read

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Tips for creating a proactive customer service strategy
Customer Care
Tips for creating a proactive customer service strategy

Customers today expect fast responses from businesses on all of their preferred digital channels. Learn more about how to provide proactive customer service.

Shawna Malecki
June 17, 20224 min read

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Customer experience tips, trends, and insights from The Arnott’s Group and the NRMA
Customer Care
Customer experience tips, trends, and insights from The Arnott’s Group and the NRMA

Customer experience doesn’t begin and end with a call or an email to your contact center. Learn about the tips, trends, and insights brands can use to unify CX.

Margi Lynn
June 16, 20226 min read

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How to reduce customer churn by providing omnichannel support
Customer Care
How to reduce customer churn by providing omnichannel support

Customer service expectations are constantly increasing, and brands need to find ways to keep up. Here are seven tips to prevent customer churn.

Pradeep Vasudev
June 3, 20229 min read

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New cross-industry benchmarking data: see what the leaders in social customer care are doing right
Customer Care
New cross-industry benchmarking data: see what the leaders in social customer care are doing right

Sprinklr's benchmarking data gives you unique insight into how top-performing brands across six industries are leading social customer service. Learn more.

Teresa Meister
June 1, 20223 min read

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