Create a digital-first, proactive customer service experience.
Read about the commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting that shows a 210% ROI over three years using Sprinklr Modern Care.
November 18, 2021 • 3 min read
Discover how you can use AI to supercharge your organization’s customer service performance, and improve customer satisfaction with Sprinklr Modern Care.
November 12, 2021 • 4 min read
This has been an incredible year of innovation and growth for Sprinklr, and today I’m excited to announce that we have received the 2021 Best of Enterprise Connect Award for Best Innovation in Customer Experience.
October 15, 2021 • 5 min read
Without a complaint management program, you risk your customers feeling that you don't care. Learn more about creating a complaint management strategy.
October 5, 2021 • 5 min read
As organisations navigate the final stages of complaints management modernisation before RG 271 goes into effect, it’s the right time to review your systems.
September 20, 2021 • 4 min read
The velocity of digital messages is insane Every digital channel you offer for customer service is a doorway to helping an essential segment of your customers, but it’s also the source of massive amounts of new messages. Agents are expensive to hire and …
July 20, 2021 • 6 min read
For many companies, customer satisfaction (CSAT) scores aren’t just a ‘how’m-I-doin’ metric; they’re an early warning system. When they’re low, it’s a sign that something in the customer experience went wrong, and the company needs to take corrective act…
July 1, 2021 • 3 min read
Customers and agents struggle with your contact center Your customers are frustrated trying to get answers out of you. Ask them and they’ll tell you. Whether it’s by voice, live chat, email, or through bots, they’ll tell you they get stuck trying to reac…
June 3, 2021 • 5 min read
There’s a very old story about a group of blind men who hear that there’s an elephant nearby. Curious about what kind of creature this could be, they all go to the elephant and touch it so they can experience this animal they’ve only heard about. The bli…
May 18, 2021 • 3 min read
There’s a lot of science behind artificial intelligence, but applying it is an artform. A master of Conversational AI can build automated conversations that feel like human interaction — personal, intuitive, and contextual. Smart AI doesn’t ask you to re…
May 4, 2021 • 5 min read
Trying to design the perfect Interactive Voice Response (IVR) is like trying to train a dog to run faster than a Porsche. The entire paradigm is fundamentally disadvantaged at achieving the task it aims to achieve. Press 1 for bad customer service Nobody…
April 6, 2021 • 3 min read
Today’s customer is going to talk about your business one way or another. They’re going to chat, tweet, post, like, and share about you. They’re going to reply, comment, frown, LOL, and GIF about you. You can’t stop that from happening. That’s the world …
March 23, 2021 • 2 min read