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How to automate agent service quality management using AI
Customer Care
How to automate agent service quality management using AI

Monitor and manage your agent service quality with AI. Use it to gather valuable service-related insights and use them to improve your QA process.

Akshat Goyal
March 15, 20234 min read

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Enhancing customer satisfaction and retention through cloud-based contact centers
Customer Care
Enhancing customer satisfaction and retention through cloud-based contact centers

Cloud-based contact centers score over on-premises contact cenetrs in many ways, including improved customer satisfacation and loyalty for your business.

Ayush Singh
March 11, 20236 min read

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How to boost your customer engagement on WhatsApp
Customer Care
How to boost your customer engagement on WhatsApp

Learn how to build a customer engagement strategy on WhatsApp and leverage the world’s most loved platform to its full potential for your business. Read on.

Manthan Jain
March 10, 20236 min read

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A four-step approach to use conversational AI bots for boosting CSAT
Customer Care
A four-step approach to use conversational AI bots for boosting CSAT

Four-step approach to deploy Conversational AI Bots to solve your customer queries and maintain high CSAT scores

Manthan Jain
March 8, 20235 min read

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How to reduce shopping cart abandonment with Live Chat
Customer Care
How to reduce shopping cart abandonment with Live Chat

Learn more about shopping cart abandonment in online retailing and how your business can reduce it in record time using proactive prompts with Live Chat.

Rishabh Agarwal
March 7, 20235 min read

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5 ways to improve customer response time with AI
Customer Care
5 ways to improve customer response time with AI

Proven ways to reduce customer service response time with AI. Discover the AI capabilities you need to improve your customer resolution.

Shivam Satrawal
March 6, 20236 min read

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A guide to retail customer service (+ tips to improve it)
Customer Care
A guide to retail customer service (+ tips to improve it)

Retailers are looking for ways to keep up with evolving customer expectations. Here are effective customer service tips to improve your experience.

Priyanka Malik
March 3, 20235 min read

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3 pillars to future-proof your contact center in 2023
Customer Care
3 pillars to future-proof your contact center in 2023

Amidst all the economic uncertainties, keeping your existing customers happy is crucial. Discover the 3 pillars that can future-proof your contact centers.

Raghavendra Rao
March 2, 20235 min read

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10 customer service coaching tips to supercharge your support teams
Customer Care
10 customer service coaching tips to supercharge your support teams

Come rain or shine, these 10 customer service coaching tips from global brands will help your agents handle the toughest of support interactions easily.

Aksheeta Tyagi
March 2, 20238 min read

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Benefits of moving enterprise contact centers to the cloud
Customer Care
Benefits of moving enterprise contact centers to the cloud

Cloud-based contact center solutions are a rage owing to their cost efficiency, scalability and flexibility benefits. Learn all about them in this blog post.

Anubhav
March 1, 20237 min read

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How CCaaS boosts your overall customer satisfaction
Customer Care
How CCaaS boosts your overall customer satisfaction

Robust and AI-powered CCaaS platforms can improve your business bottomline as well as customer satisfaction rates in the long term. Find out how in this blog.

Anubhav
February 28, 20235 min read

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5 best customer service strategies from top tech brands
Customer Care
5 best customer service strategies from top tech brands

A customer service strategy is a defined approach on how to deal with customer interactions. Here are five top strategies to use from tech companies.

Aksheeta Tyagi
February 22, 20239 min read

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