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Modern Care
The world's leading digital-first, proactive customer experience solution.

Explore Modern Care's Products

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

Explore Modern Research's Products

Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Explore Modern Marketing's & Advertising's Products

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

Explore the Platform

Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

Display

Visualize real-time data on command centers, retail signage, stadium screens, and more.

Presentations

Build on-brand, shareable digital presentations that update with real-time data automatically.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.

APIs

Integrate data and execute processes with external systems using RESTful web APIs.

All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

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Customer Care

Create a digital-first, proactive customer service experience.

How voice bots can help manage high call volume in the contact center
Customer Care
How voice bots can help manage high call volume in the contact center

Using voice bots in your contact center helps better manage high call volume and elevate the level of customer service you provide. Learn more.

Shawna Malecki
May 6, 2022  •  4 min read

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4 tips to improve retail customer service in 2022
Customer Care
4 tips to improve retail customer service in 2022

The online shopping experience has changed — how can retailers determine the most impactful way forward? Consider these tips to improve customer service.

Daniel Rajan
April 13, 2022  •  4 min read

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5 ways financial services can differentiate with customer service in 2022
Customer Care
5 ways financial services can differentiate with customer service in 2022

Learn how using AI-powered technology can help financial services institutions keep up with shifting regulations while providing personalized customer service.

Daniel Rajan
April 1, 2022  •  5 min read

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Create convenient experiences using WhatsApp for customer service
Customer Care
Create convenient experiences using WhatsApp for customer service

Customers want issues resolved quickly on apps where they already spend their time. Discover how your organization can use WhatsApp for customer service.

Teresa Meister
March 11, 2022  •  5 min read

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Customer service tips: how to improve your strategies with technology
Customer Care
Customer service tips: how to improve your strategies with technology

Customers today not only expect good customer service, but want it to be exceptional. Help your teams deliver great support with these customer service tips.

Teresa Meister
March 4, 2022  •  7 min read

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Must-have features for free knowledge base software
Customer Care
Must-have features for free knowledge base software

Customers today expect to find quick, reliable answers online—when looking for a free knowledge base software for your business, here's what to consider.

Daniel Rajan
February 25, 2022  •  3 min read

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Must-have features for free live chat software
Customer Care
Must-have features for free live chat software

As technology and online customer experiences continue to advance, people’s expectations for their online interactions with businesses keep rising as well.

Daniel Rajan
February 18, 2022  •  3 min read

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Must-have features for a free online ticketing system
Customer Care
Must-have features for a free online ticketing system

Learn what to look for when choosing the best free ticketing system for your business.

Daniel Rajan
February 11, 2022  •  4 min read

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Must-have features for free customer service software
Customer Care
Must-have features for free customer service software

Businesses need the right tool to rise and meet modern customer expectations. Here’s what to look for when choosing the best free customer service software.

Daniel Rajan
February 4, 2022  •  4 min read

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Your customers don’t want to call you, and other hard customer care truths
Customer Care
Your customers don’t want to call you, and other hard customer care truths

Learn how to deliver seamless customer service to customers every time they reach out. Find out how Sprinklr Voice offers everything you need in a contact center solution

Shawna Malecki
January 26, 2022  •  4 min read

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5 customer care trends that will change the contact center experience in 2022
Customer Care
5 customer care trends that will change the contact center experience in 2022

To keep up with customers’ increasingly high expectations, care teams should consider 5 trends when building their strategies for 2022 and beyond. Learn more.

Wendy Mikkelsen
January 18, 2022  •  4 min read

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Why you need a unified contact center to keep up with customer expectations in 2022 and beyond
Customer Care
Why you need a unified contact center to keep up with customer expectations in 2022 and beyond

Organizations that will win and keep customers in the coming year are those that go the extra mile to ensure they build a seamless digital customer experience.

Wendy Mikkelsen
December 22, 2021  •  3 min read

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