Create a digital-first, proactive customer service experience.
Learn cost-effective customer support channels alternatives, 9 ways to adopt the best support channels for your business, and more.
July 19, 2022 9 min read
Call center attrition, also referred to as agent turnover, is a global customer service problem. Only 1 out of 3 customer service reps feel engaged with their contact center
July 18, 2022 6 min read
Making a sale is just a small part of winning a customer. For customers to return to your brand, long-lasting building relationships are key. And here are a few ways you can accomplish it.
July 15, 2022 14 min read
AI-chatbots can improve your CSAT ratings by providing fast and accurate resolutions.
July 14, 2022 6 min read
What does a typical day look like for a customer support agent? What are their responsibilities, and what are some important tools being used? Read more.
July 1, 2022 6 min read
To boost agent productivity and morale, it’s critical that businesses have the right systems and solutions in place to help manage their workload. Learn more.
June 20, 2022 4 min read
Contact center compliance is vital to the virtual health of a business. Learn more about important measures to meet in order to reduce customer service risks.
June 20, 2022 6 min read
39% of contact centers don’t measure first call resolution — but it's a crucial customer service metric. Improve your FCR rates using these best practices.
June 17, 2022 7 min read
Customers today expect fast responses from businesses on all of their preferred digital channels. Learn more about how to provide proactive customer service.
June 17, 2022 4 min read
Customer experience doesn’t begin and end with a call or an email to your contact center. Learn about the tips, trends, and insights brands can use to unify CX.
June 16, 2022 6 min read
Customer service expectations are constantly increasing, and brands need to find ways to keep up. Here are seven tips to prevent customer churn.
June 3, 2022 9 min read
Sprinklr's benchmarking data gives you unique insight into how top-performing brands across six industries are leading social customer service. Learn more.
June 1, 2022 3 min read