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New independent study finds customer service organizations can achieve up to 210% ROI with Sprinklr Modern Care
Customer Care
New independent study finds customer service organizations can achieve up to 210% ROI with Sprinklr Modern Care

Read about the commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting that shows a 210% ROI over three years using Sprinklr Modern Care.

Daniel Rajan
November 18, 2021  •  3 min read

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How customer service response times directly impact CSAT, retention, and revenue
Customer Care
How customer service response times directly impact CSAT, retention, and revenue

Discover how you can use AI to supercharge your organization’s customer service performance, and improve customer satisfaction with Sprinklr Modern Care.

Daniel Rajan
November 12, 2021  •  4 min read

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Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards
Customer Care
Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards

This has been an incredible year of innovation and growth for Sprinklr, and today I’m excited to announce that we have received the 2021 Best of Enterprise Connect Award for Best Innovation in Customer Experience.

Wendy Mikkelsen
October 15, 2021  •  5 min read

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How to take control of your organization’s complaints and escalation management
Customer Care
How to take control of your organization’s complaints and escalation management

Without a complaint management program, you risk your customers feeling that you don't care. Learn more about creating a complaint management strategy.

Christopher Connolly
October 5, 2021  •  5 min read

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RG 271 is coming: time to reevaluate complaints management in Australian financial services
Customer Care
RG 271 is coming: time to reevaluate complaints management in Australian financial services

As organisations navigate the final stages of complaints management modernisation before RG 271 goes into effect, it’s the right time to review your systems.

Christopher Connolly
September 20, 2021  •  4 min read

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How Conversational AI helps brands be human@scale
Customer Care
How Conversational AI helps brands be human@scale

The velocity of digital messages is insane Every digital channel you offer for customer service is a doorway to helping an essential segment of your customers, but it’s also the source of massive amounts of new messages. Agents are expensive to hire and …

Sprinklr Team
July 20, 2021  •  6 min read

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Survey says… it’s time to move to predictive CSAT
Customer Care
Survey says… it’s time to move to predictive CSAT

For many companies, customer satisfaction (CSAT) scores aren’t just a ‘how’m-I-doin’ metric; they’re an early warning system. When they’re low, it’s a sign that something in the customer experience went wrong, and the company needs to take corrective act…

Wendy Mikkelsen
July 1, 2021  •  3 min read

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What’s preventing you from realizing the dream of unified customer service?
Customer Care
What’s preventing you from realizing the dream of unified customer service?

Customers and agents struggle with your contact center Your customers are frustrated trying to get answers out of you. Ask them and they’ll tell you. Whether it’s by voice, live chat, email, or through bots, they’ll tell you they get stuck trying to reac…

Sumeet Nandal
June 3, 2021  •  5 min read

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Contact center solutions are ruining your customer service experience
Customer Care
Contact center solutions are ruining your customer service experience

There’s a very old story about a group of blind men who hear that there’s an elephant nearby. Curious about what kind of creature this could be, they all go to the elephant and touch it so they can experience this animal they’ve only heard about. The bli…

Sprinklr Team
May 18, 2021  •  3 min read

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Three keys to mastering the art of Conversational AI
Customer Care
Three keys to mastering the art of Conversational AI

There’s a lot of science behind artificial intelligence, but applying it is an artform. A master of Conversational AI can build automated conversations that feel like human interaction — personal, intuitive, and contextual. Smart AI doesn’t ask you to re…

Sprinklr Team
May 4, 2021  •  5 min read

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Press none for great customer experience
Customer Care
Press none for great customer experience

Trying to design the perfect Interactive Voice Response (IVR) is like trying to train a dog to run faster than a Porsche. The entire paradigm is fundamentally disadvantaged at achieving the task it aims to achieve. Press 1 for bad customer service Nobody…

Sprinklr Team
April 6, 2021  •  3 min read

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Are you overlooking communities as a customer service channel?
Customer Care
Are you overlooking communities as a customer service channel?

Today’s customer is going to talk about your business one way or another. They’re going to chat, tweet, post, like, and share about you. They’re going to reply, comment, frown, LOL, and GIF about you. You can’t stop that from happening. That’s the world …

Sprinklr Team
March 23, 2021  •  2 min read

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