Customer Service
Create a digital-first, proactive customer service experience.
Discover essential tips for implementing social media customer service that delights your customers and boosts your brand's online presence.
Aishwarya Suresh
April 24, 2024
Learn how three companies used Sprinklr AI, to slash resolution time, boost agent satisfaction and enhance efficiency.
Jordana Gustafson Wright
April 24, 2024
Drive call center agent engagement with this actionable guide. Learn how to identify disengaged agents and discover top tips for long-term engagement.
Jayadeep Subhashis, Binny Agarwal
April 17, 2024
Meta Description: Learn the definition of contact center customer journey. Discover its benefits, key touchpoints and learn how to map it. Also, get expert tips on how to enhance it.
Jayadeep Subhashis, Binny Agarwal
April 17, 2024
Discover the role of call analytics in a call center exploring its types, significance and how it works. Learn how to choose the right call analytics solution.
Jayadeep Subhashis, Shubham Gupta
April 17, 2024
Compare 11 leading customer engagement platforms of 2024. Find key features, pricing information and customer ratings in one place.
Issac Thomas
April 10, 2024
Explore the 10 best CCaaS providers, their standout features, pricing, pros & cons. Find the criteria to evaluate the best fit for your business.
Aksheeta Tyagi
April 10, 2024
Customer retention management helps you to ensure your customers stay around for longer. Here’s all you need to know to manage your customer retention.
Aksheeta Tyagi
April 9, 2024
Discover how conversational AI fuels e-commerce growth and how top brands plan to leverage it for customer engagement, conversion and retention in 2024.
Bhavya Aggarwal, Jayadeep Subhashis
April 5, 2024
Discover the definition of proactive customer service, its importance, benefits and how to deliver it. Learn how big brands deliver proactive customer service.
Shubham Gupta, Jayadeep Subhashis
April 4, 2024
Here are 11 customer service objectives your business needs to consider to boost customer satisfaction, loyalty and the overall customer experience.
Aksheeta Tyagi
April 1, 2024
Call avoidance in call centers is when agents avoid answering calls. Discover the underlying reasons and learn to spot and prevent them with expert tips.
Bhavya Aggarwal, Jayadeep Subhashis
April 1, 2024