Unified-CXM
Make customers happier with a unified customer experience.
Unveiling the Essence of Agent Training and Coaching in Modern Workforce
Annette Franz
March 28, 2024
Meet the judges for Sprinklr’s 2024 CXUnifier Awards.
Jordana Gustafson Wright
March 21, 2024
The article emphasizes seamless customer interactions through omnichannel contact centers, highlighting benefits like satisfaction, efficiency, and competitiveness while acknowledging integration challenges.
Annette Franz
March 21, 2024
Annette Franz, CX thought leader, highlights challenges and the need for the right people, data, and technology for successful CX strategy implementation.
Annette Franz
March 21, 2024
The article emphasizes seamless customer interactions through omnichannel contact centers, highlighting benefits like satisfaction, efficiency, and competitiveness while acknowledging integration challenges.
Frans Reichardt
March 19, 2024
Learn from Jay Baer’s customer experience insights: how to create experiences that customers not only remember but also want to share, turning satisfaction into advocacy.
Despina Singh
March 19, 2024
Dive into the heart of contact centers, exploring the impact of Customer-Centric vs. Brand-Driven dynamics. Optimize operations for exceptional customer journeys.
Annette Franz
March 11, 2024
Nate Brown, CX thought leader, explores the enduring significance of Shift Left in customer service, transforming dead-end interactions into dynamic experiences for modernized support efficiency and exceptional customer satisfaction. Read more.
Nate Brown
March 4, 2024
Dive into a comprehensive guide from Micah Solomon, CX thought leader & explore the 7 customer service strategies for effective training. Learn more.
Micah Solomon
March 4, 2024
Explore 5 proven strategies from CX thought leader Micah Solomon to elevate your business's customer experience (CX) in the rapidly evolving landscape.
Micah Solomon
March 4, 2024
Explore with Annette Franz, CX thought leader, on how journey orchestration transforms contact centers with personalized magic and automation. Read more.
Annette Franz
March 4, 2024
Drive growth through strategic CX by unlocking the power of customer service today. Learn more.
Nate Brown
February 29, 2024