Unified-CXM
Make customers happier with a unified customer experience.
![Will ChatGPT and Generative AI shape the future of customer service?](https://images.ctfassets.net/ukazlt65o6hl/1DNP0d74f1SRQ88zCqMuiS/31734fe32581e271fd41a3d1f267cc16/CX_in_the_Age_of_ChatGPT_and__Generative_AI.png?w=750&h=396&q=70&fm=png)
Seasoned CCaaS consultant, Shameem Smillie, unravels the exciting future awaiting contact centers with the advent of Generative AI tools like ChatGPT.
Shameem Smilie
September 17, 2023
![We were promised effective Self-Service. What went wrong and what needs to change?](https://images.ctfassets.net/ukazlt65o6hl/39XZbz79hhGYwTsMP05Oy6/51a1b32c5a8adf4df1b01a24f333f29a/Service.png?w=750&h=396&q=70&fm=png)
Prominent CX expert, Martin Hill-Wilson explains why many businesses fail to deliver effective self-service despite the rising demand for it from customers. Read more.
Martin Hill-Wilson
September 14, 2023
![AI and the human touch: How to fly high in the customer experience sky](https://images.ctfassets.net/ukazlt65o6hl/7i9pLzlaInWPKpryHR0uwT/7be1261e4459b232b5e2598a0a497544/Blog_banner_.png?w=750&h=393&q=70&fm=png)
Learn how to leverage AI and technology to create frictionless customer experiences that drive customer loyalty for your brand.
Vanipriya Moorthi
September 7, 2023
![Re-imagine a new North Star for your customer contact](https://images.ctfassets.net/ukazlt65o6hl/4JMo8PJHWf2eqfIfet0aFf/abcb95142402e24f8084f327a34dbf4c/Technology___the_guiding_light_to_finding_your_customer_service_North_Star.png?w=750&h=396&q=70&fm=png)
The OG of CX thought leadership, Martin Hill-Wilson rethinks the future of customer service ecosystem as a vastly improved value exchange between customer and brand and advocates reimagining the existing north star metrics. Read more.
Martin Hill-Wilson
September 6, 2023
![Social media ROI: How to measure and improve your ROI](https://images.ctfassets.net/ukazlt65o6hl/3GqKQRpnQmfUZ3AzTMn9c1/7fdd0ae3bb66477059e2f0b36df83170/20170907_ROIonSocialMedia_feature.jpg?w=1220&h=665&fl=progressive&q=70&fm=jpg)
Looking to level up your social media game? Read our blog and explore effective strategies to measure and boost your social media ROI.
Karishma Borkakoty
July 13, 2023
![Sally Mildren: Human experience over customer experience, always.](https://images.ctfassets.net/ukazlt65o6hl/FwfBStcNBusZuzbLzWAFm/f28c1f2bbb657769354503dd7fc1333b/Featured_image_-_Sally_Mildren.png?w=750&h=393&q=70&fm=png)
Discover the secrets to exceptional customer service with our editorial series and take your customer service to the next level.
Despina Singh
July 10, 2023
![CX is a love story: Howard Tiersky tells the tale of winning customers' hearts](https://images.ctfassets.net/ukazlt65o6hl/B0oa705TfJinofJ96eByJ/5fb8cd80ff77a206a3dd050c6072b772/New_Blog_banner.png?w=1200&h=628&q=70&fm=png)
Explore the key attributes and learn how hashtags and influencer marketing can help you create a thriving brand community that drives engagement and loyalty.
Aishwarya Suresh
June 8, 2023
![How to protect your brand reputation in the social media minefield?](https://images.ctfassets.net/ukazlt65o6hl/5LNkcn3z42DAKSXW5EJdn6/eaff739f4e8c7cc17fe976b1fadbce66/brand-safety-blog-img.jpg?w=931&h=601&fl=progressive&q=70&fm=jpg)
Discover how to manage and protect your brand online while navigating reputational risks.
Vanipriya Moorthi
May 24, 2023
![Why you should obsess over building a community of people who love you](https://images.ctfassets.net/ukazlt65o6hl/44DJEk01A51IjCn7p39y6d/258812db555607d2d708da698d8e459e/Obsess_over_building_a_community_of_people_header.png?w=750&h=396&fl=progressive&q=70&fm=jpg)
Discover the power of brand communities and how they can help your business thrive
Karishma Borkakoty
May 22, 2023
![From good enough to great CX: Vincent Washington has the fine blueprint](https://images.ctfassets.net/ukazlt65o6hl/1R6ZQJulU3p2GaJgyeMDLi/72c9bb8ed384c14726f87e4fc76f9572/MicrosoftTeams-image__30_.png?w=1200&h=628&q=70&fm=png)
![The convenience chronicles: Shep Hyken on unlocking customer trust and loyalty](https://images.ctfassets.net/ukazlt65o6hl/2A4QwELIvr2fYbpkZEfMn7/85441f8660a748426bf83618653b1e96/Shep_Hyken_Banner_NEW.png?w=1200&h=628&q=70&fm=png)
Learn to build Customer trust and loyalty through convenience and emotional connections
Aishwarya Suresh
April 12, 2023
![Creating a Life Centricity Strategy with Accenture, Adobe & Sprinklr](https://images.ctfassets.net/ukazlt65o6hl/7s9FW0u4QziJ3rzK2PZQop/dcde7c8d575f07fc42f6a588a72a856c/AdobeStock_578939884.jpeg?w=750&h=495&fl=progressive&q=70&fm=jpg)
What if brands took into account the whole picture of your life, and understood that your needs changed throughout the day/week/month? This type of marketing is what Accenture calls life centricity.
Sprinklr Team
April 10, 2023