Unified-CXM
Make customers happier with a unified customer experience.
CX thought leader, Martin Hill-Wilson shares his, well, thoughts on why contact centers need to rethink talent management in times of remote and hybrid working.
Martin Hill-Wilson
September 18, 2023
Seasoned CCaaS consultant, Shameem Smillie, unravels the exciting future awaiting contact centers with the advent of Generative AI tools like ChatGPT.
Shameem Smilie
September 17, 2023
Prominent CX expert, Martin Hill-Wilson explains why many businesses fail to deliver effective self-service despite the rising demand for it from customers. Read more.
Martin Hill-Wilson
September 14, 2023
Learn how to leverage AI and technology to create frictionless customer experiences that drive customer loyalty for your brand.
Vanipriya Moorthi
September 7, 2023
The OG of CX thought leadership, Martin Hill-Wilson rethinks the future of customer service ecosystem as a vastly improved value exchange between customer and brand and advocates reimagining the existing north star metrics. Read more.
Martin Hill-Wilson
September 6, 2023
Looking to level up your social media game? Read our blog and explore effective strategies to measure and boost your social media ROI.
Karishma Borkakoty
July 13, 2023
Discover the secrets to exceptional customer service with our editorial series and take your customer service to the next level.
Despina Singh
July 10, 2023
Explore the key attributes and learn how hashtags and influencer marketing can help you create a thriving brand community that drives engagement and loyalty.
Aishwarya Suresh
June 8, 2023
Discover how to manage and protect your brand online while navigating reputational risks.
Vanipriya Moorthi
May 24, 2023
Discover the power of brand communities and how they can help your business thrive
Karishma Borkakoty
May 22, 2023
Learn to build Customer trust and loyalty through convenience and emotional connections
Aishwarya Suresh
April 12, 2023