Nate Brown, CX thought leader, explores trust, energy management, and aligned incentives for strong peer relationships among service leaders, fostering loyalty in employees and customers. Read more.

How to transform Customer Service Agents into Knowledge Curators & deliver Exceptional Experiences. Read more.

Go beyond crafting instant joy to focusing on fundamental processes for crafting lasting CX. Learn from CX thought leader Frans Reichardt.

CX thought leader Micah Solomon encourages brands to intelligently deploy tech to distinguish their CX from competitors.

Explore how seamless support tools can elevate interactions, empower agents, and boost satisfaction by 540%.

Renowned CX consultant, Martin Hill-Wilson lists the steps to un-silo your contact center, the lack of which could lead to the fall of CX.

Learn how to transform your customer communication with AI, best practices, potential risks and challenges of using AI to communicate with customers.

Micah Solomon, the CX transformation guru introduces a triangular model of customer service that is tech-enabled and human-powered to serve the ultimate protagonist – the customer. Read more.

Eminent CX thought leader, Martin Hill-Wilson explores what the future is for contact center automation as technology and customer expectations evolve. Read more.

This week, Sprinklr celebrates its 14th anniversary. What a journey it has been. We’ve come a long way from when I first started in my spare bedroom at home in New Jersey. Sprinklr now has 26 offices in 19 countries around the world.

Customer Service Transformation expert, Micah Solomon, unveils his trademark Service Culture Matrix tool that redefines how contact centers can approach customer satisfaction. Read more.

CX thought leader, Martin Hill-Wilson shares his, well, thoughts on why contact centers need to rethink talent management in times of remote and hybrid working.