Unified-CXM

Make customers happier with a unified customer experience.

Contact Centre Talent Management needs a rethink. What’s critical and how can technology help?
Unified-CXM

Contact Centre Talent Management needs a rethink. What’s critical and how can technology help?

CX thought leader, Martin Hill-Wilson shares his, well, thoughts on why contact centers need to rethink talent management in times of remote and hybrid working.

Martin Hill-Wilson
September 18, 2023

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