Modern Care
The world's leading digital-first, proactive customer experience solution.

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Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

APIs

Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

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Unified-CXM

Make customers happier with a unified customer experience.

Emotional Customer Experience: How Understanding the Science of Emotions Can Make You Better at Customer Experience
Unified-CXM
Emotional Customer Experience: How Understanding the Science of Emotions Can Make You Better at Customer Experience

Forrester found that emotion has a bigger impact on customer loyalty than both effectiveness and ease. As a result, they dubbed 2015 the year that companies should jump on the “emotional bandwagon” to differentiate their customer experience. Indeed, we h…

Sprinklr Team
January 23, 2021  •  7 min read

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4 Hotels Providing Customer Experience That Goes Beyond the Pillow Mint
Unified-CXM
4 Hotels Providing Customer Experience That Goes Beyond the Pillow Mint

Hotel customer experience has never been more important. Connected and empowered like never before, customers’ expectations have skyrocketed. As a result, businesses have begun to realize that personalized interactions are now all but required – consider…

Sprinklr Team
January 23, 2021  •  8 min read

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How to Build a Winning Sales Culture: A Q&A with John McMahon
Unified-CXM
How to Build a Winning Sales Culture: A Q&A with John McMahon

Intimidating: that was the reputation of the “Ice Man.” At software powerhouse PTC in 1995, where John McMahon ran worldwide sales, both his nickname and reputation preceded him. Outwardly, he looked tough and played the part. What was easily missed unde…

Luca Lazzaron
January 21, 2021  •  17 min read

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What the Best Hospitality Brands Know About Social
Unified-CXM
What the Best Hospitality Brands Know About Social

When planning a trip, finding the right place to stay can be as crucial a decision as choosing the destination itself. So many factors go into hotel selection: price, location, amenities, room size, food and beverage offerings, etc. No matter the purpose…

Sprinklr Team
January 21, 2021  •  5 min read

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5 Ways Top CMOs Build Better Customer Experiences
Unified-CXM
5 Ways Top CMOs Build Better Customer Experiences

The roles and responsibilities of modern marketers are evolving faster than ever. To some, this is an insurmountable challenge. To the world’s most influential CMOs, it’s an invaluable opportunity to transform their brands for the digital age and build a…

Sprinklr Team
January 19, 2021  •  6 min read

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Your Company’s Purpose (And It’s Not Profit)
Unified-CXM
Your Company’s Purpose (And It’s Not Profit)

What is your company’s purpose? Is it strictly profit, or is there more? Some companies say their purpose is focused on the environment, feeding the poor or some other important cause. I think the word cause may be more appropriate than the word purpose …

Sprinklr Team
January 19, 2021  •  5 min read

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The Winning Culture Playbook: A 7-Step Roadmap to Success
Unified-CXM
The Winning Culture Playbook: A 7-Step Roadmap to Success

Culture is the differentiator between the extraordinary and the good companies. Most of us totally get that. The question I’m most often asked is, “Creating a great culture feels complex; how do you make it simple?” Having had the privilege of working wi…

Diane Adams
January 14, 2021  •  4 min read

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2021: The Year of Happier
Unified-CXM
2021: The Year of Happier

Most of us spend the beginning of a new year – and much of our lives – thinking about what’s next. Wanting to get into college. Then a job. Then a family. And many will realize it’s a continuous cycle. Set a goal, achieve that goal, then create another. …

Ragy Thomas
January 12, 2021  •  3 min read

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How To Turn Your Customers Into A Community Of Brand Advocates
Unified-CXM
How To Turn Your Customers Into A Community Of Brand Advocates

For centuries, the relationship between companies and people was purely transactional. Companies would produce and promote a product that customers would purchase and consume. Under this arrangement, brands had complete control of every aspect of the con…

Sprinklr Team
January 7, 2021  •  5 min read

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Inside Sprinklr’s Value Realization Model
Unified-CXM
Inside Sprinklr’s Value Realization Model

When you’re a software vendor, you have to be able to demonstrate that you can help your customers achieve their stated business outcomes and provide the metrics to prove their money was well spent. Some companies do this reactively; they answer their cu…

Sprinklr Team
January 6, 2021  •  6 min read

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INSIGHTS 2021: A CX-Centric Future Powered By Customer Advocacy, Micro Data + Emotion
Unified-CXM
INSIGHTS 2021: A CX-Centric Future Powered By Customer Advocacy, Micro Data + Emotion

If the pandemic has made one thing clear, it’s that the only constant is transformation. Consumer behavioral shifts are perpetual and brands that develop the right blueprint to conform to these changes in real-time, will be the victors. Because of this, …

Sprinklr Team
December 29, 2020  •  8 min read

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The Influence Of Gen Z
Unified-CXM
The Influence Of Gen Z

Are you ready for the new customers who are going to change the way you do business? You know who they are and most likely think you understand them—and I hope you do. In the near future, Generation Z, also known as iGen, may become your most influential…

Sprinklr Team
December 22, 2020  •  4 min read

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