Bring the human touch in every customer interaction to elevate CX. Scott Monty explains how.

Domain-Adaptive Instruction Generation or DAIG is a novel approach to instruction tuning and enhanced LLM precision. Read more about it here.

At the June 6th, 2024, Carahsoft Government Customer Experience & Engagement Summit, our team was able to hear first-hand the challenges the federal government faces that result in a fragmented customer experience for citizens engaging with the government.

The Lufthansa Story: Unlocking Contact Center Efficiency with Generative AI

Bupa’s Journey from a Contact Center to an AI-powered Intelligence Center: Learnings, Examples and Everything in Between

In this CX-Wise blog, learn how brands can deliver better CX with AI without losing the human touch.

The new Sprinklr Community is bringing customers together like never before. Join now!

Join a global community of leaders, influencers, and innovators

In this episode of CX-Wise, learn how to infuse your CX initiatives with soul and honesty to deeply connect with your customers.

I’m incredibly proud to share that Sprinklr has been certified a Great Place to Work® for the fourth year in a row!

Learn from Jay Baer’s customer experience insights: how to create experiences that customers not only remember but also want to share, turning satisfaction into advocacy.

Unveiling the Essence of Agent Training and Coaching in Modern Workforce