Grad Conn

Chief Experience Officer, Sprinklr

As Sprinklr’s Chief Experience Officer, Grad Conn creates an engaging and memorable community for the world’s largest brands and guides them on developing a customer-first experience.

Articles by Grad

Episode #26: Digital Transformation and the Modern CMO, with Marshall Kirkpatrick

December 6, 2020 • 17 MIN READ

Grad Conn

Episode #25: Why Share of Conversation is More Valuable Than Share of Voice

December 5, 2020 • 9 MIN READ

Grad Conn

Episode #24: The Strange Story of the Original Franksgiving

December 4, 2020 • 13 MIN READ

Grad Conn

Episode #23: How Blockchain Could Disrupt Customer Experience, with Yoli Chisholm

December 3, 2020 • 17 MIN READ

Grad Conn

Episode #22: The Mysterious Case of the Vanishing Amazon Delivery

December 2, 2020 • 10 MIN READ

Grad Conn

Episode #21: Communities, Category Creation, and Karma, with Marc Stoiber

December 1, 2020 • 17 MIN READ

Grad Conn

Episode #20: The Rockefeller Center Christmas Tree is the Perfect Metaphor for 2020

November 30, 2020 • 10 MIN READ

Grad Conn

Episode #19: Why You Need to Embrace the Conversation Web

November 29, 2020 • 10 MIN READ

Grad Conn

Episode #18: Why I’m Still a Fan of the Disney Magic

November 28, 2020 • 12 MIN READ

Grad Conn

Episode #17: How Micro-Marketing Put Rust-Oleum’s Glitter Paint on the Map

November 27, 2020 • 10 MIN READ

Grad Conn

Episode #16: How to Join the Ranks of the Forbes Most Influential CMOs

November 26, 2020 • 9 MIN READ

Grad Conn

Episode #15: Friday Fun: CX Day, the CXPA, and The Iron Giant

November 25, 2020 • 10 MIN READ

Grad Conn

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