At Sprinklr, we strive to create a culture of belonging – where everyone feels valued and listened to in a judgment-free zone. We believe in treating one another like family. Kristina Henry, a member of our Culture and Talent team, shared her definition …

Microsoft Dynamics is one of the most used Customer Relationship Management (CRM) solutions out there, and Sprinklr likewise within Customer Experience Management (CXM) for modern channels. If you are not that familiar with Sprinklr yet and want to see m…

Care is the new marketing, and customer experience is the cornerstone of care. And in order to provide a stellar customer experience, organizations must think differently about their people and their processes. Too often, we’re operating within legacy st…

Digital transformation is a certain hot topic in 2020 – it’s been mentioned over 950 thousand times already on social channels this year*. At the core of digital transformation are modern channels: Social media networks, messaging apps, and new ways to c…

Microsoft CEO Satya Nadella recently said that they’ve seen two years worth of digital transformation in two months. Sound familiar? The recent pandemic has kicked digital transformation into overdrive. From the largest multinational, to the family-owned…

As working-from-home parents during quarantine, we don’t have much time for reflection these days. We are inside with our families. All. The. Time. But, let’s be real, if we’re all healthy, is there really anything to fuss about? Sure! This is hard. But …

The future of work, for all of us, is sure to be touched by a lot of automation. Machines are getting better and better at doing a lot of work that humans have traditionally done, especially routine physical and routine cognitive labor. What’s left for u…

Resilience, adaptability, and (hopefully) foresight are on the world’s mind today like never before. To adequately prepare for the future and build a high level of resiliency, our organizations will probably have to make multiple, major mindset shifts. D…

Organizational survival and adaptation is on many organizations’ agendas right now – and the stakes have rarely been higher. John Hagel of the Deloitte Center for the Edge has studied groups that perform well in extreme environments and offers some simpl…

In these challenging times, it is important to stay grounded and assured. Many of you are being asked to adapt to a new way of working from home. You may be experiencing changes in your social life, home routine, or your work schedule. But, it doesn’t ha…

Five short weeks ago I was barely thinking about coronavirus. I’ve always been a diligent hand washer, but social distancing, personal protection equipment, ventilators, and quarantines weren’t on my radar. Now, it’s getting hard to remember those halcyo…

“Keep moving forward… Keep. Moving. Forward… KEEP! MOVING! FORWARD!” For me, those three words are not only a core value at Sprinklr, the remarkable company where I am privileged to work. They are inextricably tied to a life lesson that I picked up five …