Unified-CXM Platform
The first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise. What is Unified-CXM?
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Sprinklr Service
The world's leading digital-first, proactive customer experience solution
Overview
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Self-Service Community
Build and manage an online community integrated into your Care strategy
Live Chat
Respond faster with personalised, data-driven one-to-one customer support
Conversational AI and Bots
Reduce costs by automating routine enquiries with conversational AI bots
Contact Centre Intelligence
AI-powered, real-time data and insights that fuel proactive customer care
Contact Centre Automation
Automate workflows and processes – and drive more first-contact resolutions
Agent Assist
Analyse conversations instantly and reveal surface predictions, suggestions and alerts
Knowledge Base
Empower agents and customers with direct access to the answers they need
How enterprises are using AI to help more customers – at a lower cost
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Sprinklr Insights
Make decisions informed by proactive, AI-powered research based on the most complete set of customer experience data
Overview
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Social Listening
The real-time voice of customer insights on digital and traditional channels
Competitive Insights and Benchmarking
Analyse your content’s performance against competitors and best-in-class brands
Product Insights
AI insights from reviews and social: How customers feel about your products
Location Insights
Real-time, location-based analysis of face-to-face brand experiences
Visual Insights
Real-time visual intelligence that powers meaningful connections on digital
Media Monitoring & Analytics
Connect stories across social and news for a complete measure of earned media
Business-critical insights and reporting – the quick-and-easy way
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Sprinklr Social
Deliver a positive experience that’s true to your brand – no matter where your customers go digitally
Overview
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Social Publishing & Engagement
Plan, manage and measure brand content across more than 30 channels from one platform
Distributed
Empower distributed teams to deliver on-brand social experiences
Conversational Commerce
Turn social into a revenue driver with a one-to-one chat-based commerce experience
Ratings & Reviews
Transform valuable consumer insights into conversion-driving assets
Advocacy
Encourage, measure and optimise employee advocacy for your brand on social
Forrester evaluated the top Sales Social Engagement Solutions...
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Sprinklr Marketing
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle
Overview
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Campaign Planning & Content Marketing
Save time, manage brand risk and increase ROI with AI-powered insights
Marketing Analytics
Get a unified view of campaign performance on more than 30 channels and third-party data
Social Advertising
Increase your ROAS, fuel collaboration, reduce risk and unify reporting
Named a leader: 2021 Gartner Magic Quadrant for Content Marketing Platforms
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All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.
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Popular use cases
Customer Service
Deliver seamless customer service experiences across more than 30 digital channels
Help Desk
More than 30 channels of AI-powered analysis, prediction and suggestions — in one place
Social Listening
The real-time voice of customer insights on digital and traditional channels
Unified Care
Manage customer care on more than 30 digital channels from one AI-powered platform
Social Media Automation
Plan, manage and measure brand content across more than 30 channels from one platform
Online Communities
Help customers learn from each other – and reduce agent workloads
Social Advertising
Increase your ROAS, fuel collaboration, reduce risk and unify reporting
Turn customer feedback into actionable insights that can improve products
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Unified-CXM
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