Unified-CXM
Make customers happier with a unified customer experience.
![How to connect with customers and create a more human customer experience](https://images.ctfassets.net/ukazlt65o6hl/5Zvb63fp78nBi3qEsfVPrj/a297930990a3fa082decf7c75c633121/Blog_How_to_Connect_with_Customers_Blog_asset_1920x1000.png?w=750&h=391&q=70&fm=png)
How can you manage to be everywhere at once with a consistent voice on every channel? You’ll need five solutions that all work together...
Wendy Mikkelsen
October 29, 2021
![Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy](https://images.ctfassets.net/ukazlt65o6hl/6K6Y78rl1wkqz5fj94Qwzi/23d2d24b62b1b5187d26a7d81296a338/pexels-kindel-media-6775122-1200x759.jpeg?w=1200&h=759&fl=progressive&q=70&fm=jpg)
Social suites that combine social media strategy with a Unified-CXM platform can more effectively drive the value of your social engagement. Learn more.
Chaitanya Goyal
October 20, 2021
![The 4 best competitive benchmarking strategies for the pharmaceutical industry](https://images.ctfassets.net/ukazlt65o6hl/2G9N3K0IkZUhdlqjVdeAdz/a3c5a04aec3e83b0a48bd3c3360df672/20211101_BenchmarkingRpts_BlogHeader_Pharma.png?w=750&h=391&q=70&fm=png)
Learn how leveraging competitive benchmarking data can help track performance internally to identify opportunities and navigate threats.
Elizabeth Shaw
October 11, 2021
![Are you getting the most out of your product insights? Here are 19 use cases.](https://images.ctfassets.net/ukazlt65o6hl/1RCkGYDgQg1nLS0aG9HvTH/ff2385dc2b3263b6dc85fb34a066570e/two-females-choosing-bags-in-shop-shopping-CP8LZ2Y.jpg?w=750&h=501&fl=progressive&q=70&fm=jpg)
Here are the facts: 84% of consumers trust online reviews as much as a personal recommendation, and consumers are also willing to spend 31% more on a business with excellent reviews. In other words, customers are paying close attention to feedback about …
Sprinklr Team
July 29, 2021
![Sprinklr’s IPO: The best is yet to come](https://images.ctfassets.net/ukazlt65o6hl/4Y91ydBklSr3W1plInqw5E/a415ca213ef7e088e9e5a6934fc63b42/20210617_CXC_BlogHeader_RagyIPO_header-1.png?w=750&h=394&q=70&fm=png)
Today, Sprinklr is a publicly traded company on the New York Stock Exchange: CXM. This is an incredibly humbling milestone, and the beginning of an exciting new chapter in our journey. Everything we’ve built and accomplished over the past decade has led …
Ragy Thomas
June 23, 2021
![3 ways data democratization improves the customer experience](https://images.ctfassets.net/ukazlt65o6hl/k56amdPwcSIr6XnZm15wm/9fbbd70d53317c5f7f3fac9fe1117583/project-team-collaborating-business-analytics.jpeg?w=750&h=501&fl=progressive&q=70&fm=jpg)
Creating a unified customer experience is critical for brands to differentiate themselves from the competition and delight customers. Over the past few weeks we’ve discussed how to: Understand customers’ changing expectations and the impact on your brand…
Sprinklr Team
May 20, 2021
![How Social Media Command Centers Help Brands Become Customer First](https://images.ctfassets.net/ukazlt65o6hl/3UauInsZeL1jUrV89HeJVU/8d27fbe5592e35292d38146fb3b7aa79/commandCenter_feature1.jpg?w=1200&h=645&fl=progressive&q=70&fm=jpg)
Media-savvy brands have known for years that every Facebook post from a delighted customer or tweet from a disgruntled former employee represents a voice: a real person with family, friends, and meaningful influence in their respective networks. A social…
Sprinklr Team
February 27, 2021
![10 Customer Experience Management Quotes from Power Influencers](https://images.ctfassets.net/ukazlt65o6hl/2NJVkYiPBUl3bQDwGa1z0O/4ee257edc3ef445f8deaa1d92a6e7b5f/Airplane-feature.jpg?w=735&h=395&fl=progressive&q=70&fm=jpg)
Business leaders are catching on to the importance of customer experience management (CXM); in fact, 91% of organizations surveyed said they aspire to be among the customer experience leaders in their industry. At the same time, many seem stuck in the as…
Sprinklr Team
February 24, 2021
![How Leading Retailers Are Bringing Digital Experiences in-Store](https://images.ctfassets.net/ukazlt65o6hl/7LY7X1UZnO5TToWXZHxwCw/482e5bc124d7da2e5d3c03b59cfd861e/Retailers_-Leading-Retailers-1.jpg?w=1920&h=1000&fl=progressive&q=70&fm=jpg)
There was a time not too long ago, in a galaxy not too far away, when the shopping experience began and ended at the doors of a brick and mortar store. You decided you wanted to buy something, made the journey to the store, found your item, purchased it,…
Sprinklr Team
February 23, 2021
![The Ultimate Guide to Enterprise Risk Management](https://images.ctfassets.net/ukazlt65o6hl/4yVKhCUbD48urG9IcGPzl/737239a2ce057178ab4b0d03b49694d5/enterprise-risk-management.jpg?w=1287&h=855&fl=progressive&q=70&fm=jpg)
Social media is a vast ocean of opportunities for brands. It’s also a dark sea full of risk. Risk of being non-compliant. Risk of humiliation due to errant tweets. Risk of irreparable reputational damage. Like I said — a dark, scary, risky abyss. Compani…
Sprinklr Team
February 18, 2021
![Nine Lessons on Digital Marketing, Professional Development, and Women in the Workplace](https://images.ctfassets.net/ukazlt65o6hl/4MEZIB1ymy1g9Nu0RCPYke/f4ab4a5e759ced75ccdb7d730d965626/womenOfEnterprise_featuerImage.jpg?w=1200&h=645&fl=progressive&q=70&fm=jpg)
For marketers, digital disruption has increased competition and driven fundamental changes within the industry. Brands and employees are now expected to harness fast-changing technologies to provide personalized service to customers in real time. For wom…
Sprinklr Team
February 17, 2021
![11 Customer-Experience-Related Predictions For 2021](https://images.ctfassets.net/ukazlt65o6hl/7CbQxAo0CjdmQMU5IhmSyE/d76d3572f177fcf87e2a071dfcd24ac5/thumbnail-4f9404d551d711eb94d9e1a8baae10e3.jpeg?w=750&h=500&fl=progressive&q=70&fm=jpg)
Last year I wrote that I don’t like prediction pieces. Then, I broke my own rule, and I compiled a series of predictions that had been sent to me and combined them with a bit of commentary. Over the last few weeks, I have been sent a range of predictions…
Sprinklr Team
February 9, 2021