Announcements
Get the latest news, press releases, and announcements from Sprinklr.

Are Your Brand’s Social Media Accounts Secure? How Sprinklr Can Help
When a customer contacts your brand via social media, who’s on the other line? With 67% of consumers turning to social media as a customer support too, brands are under constant pressure to route and respond to inquiries quickly and professionally. A sin…
Sprinklr Team
June 18, 2019 4 min read

Instagram Video Publishing is Now Available on Sprinklr
Instagram is the fastest-growing social network, with over 1 billion users across the world. It’s captured users with its visual content, infinite scroll, discovery features, and engaging Stories. It has also been one of the valuable tools for marketers:…
Guest Author
January 22, 2019 2 min read

Sprinklr and GDPR: What You Need to Know
With the May 25th deadline approaching, companies around the world are working hard to ensure that they are compliant with the European Union’s General Data Protection Regulation (GDPR). The GDPR is a legal framework that sets guidelines for the collecti…
Sprinklr Team
May 21, 2018 2 min read

LINE, Japan’s Most Popular Messaging App, Names Sprinklr to Biz-Solutions Partner Program
Today, Japan’s most popular messaging application, LINE, certified Sprinklr as a partner in both the sales and technologies categories for LINE Business Connect within its new LINE Biz-Solutions Partner Program. LINE Biz-Solutions Partner Program is an i…
Sprinklr Team
February 22, 2018 2 min read

Picture This: Instagram Publishing is Now in Sprinklr
Today, Sprinklr is excited to launch Instagram publishing – one of our customers’ most requested features that will help marketers efficiently manage cross-platform campaigns, ensure governance, and increase Instagram reporting insights. Previously, bran…
Guest Author
January 31, 2018 4 min read

Using UGC to Drive Sales: Introducing Sprinklr Gallery
Sprinklr Team
January 11, 2018 2 min read

Cleaner Data & Smarter Budgeting: Sprinklr’s Latest Advertising Features
Sprinklr Team
January 8, 2018 3 min read

Introducing the First Version of the First Unified Platform for CXM
We started Sprinklr in 2009 because we saw something most didn’t want to see. A world reshaped, then reshaped again, by social. A world in which customers, not companies, are in control. A world where large, seemingly soulless, enterprises can (and must)…
Ragy Thomas
October 4, 2017 5 min read

Spotting the Next Market Transition – My Decision to Join the Sprinklr Board
Early in my career, I had a meeting with Jack Welch, former chairman and CEO of General Electric. I asked him what it took to make a good business a great one? He said: “a near-death experience.” It’s a simple piece of advice that has molded my view of t…
John Chambers
September 21, 2017 5 min read

Sprinklr Supports the Launch of Promoted Video with Autoplay on Pinterest
Today, Sprinklr is bringing game-changing capabilities to its customers by launching support for Promoted Video with Autoplay on Pinterest. This announcement is huge news for our customers who want to engage the more than 175 million people around the wo…
Sprinklr Team
August 8, 2017 2 min read

Sprinklr Launches a Tool to Leverage Facebook Messenger Bots – Driving the Future of Customer Experience Management
Today, we’re excited to announce a new era of automated conversational experiences via Facebook Messenger. Sprinklr will be helping a global cosmetics company implement Facebook’s handover protocol in Messenger. With Facebook’s handover protocol, busines…
Sprinklr Team
July 27, 2017 3 min read

Introducing Sprinklr Customer Community: An Integrated Platform for Peer-to-Peer Customer Care
In our hyper-connected world, where new technology seems to appear every day, interacting with others is a vital way to stay on top of the latest tools. By connecting with peers from across a wide range of industries, marketing and social media professio…
Sprinklr Team
March 15, 2017 3 min read