Announcements
Get the latest news, press releases, and announcements from Sprinklr.
When I first experienced customer relationship management (CRM) technologies 15 years ago, we lived in a different world. Companies had control over the few channels they used to communicate with customers, so it was relatively easy for them to “manage” …
Ragy Thomas
September 15, 2015
The number of smartphone users worldwide will surpass 2 billion in 2016. A quick look around the room at any event – or a glance down a busy city street – will tell you that much of the time spent on those devices is devoted to taking or looking at pictu…
Sprinklr Team
August 30, 2015
Today, I’m pleased to announce that Deloitte Digital has entered into a strategic alliance with Sprinklr. This alliance will provide global companies with Deloitte Digital’s consulting services and Sprinklr’s enterprise social technology, so they may del…
Guest Author
August 4, 2015
To understand what it means to be successful tomorrow, you have to know where you are today. But it’s not just about you; it’s about your peers, too. Growing your social community by 50% a year seems pretty good until you find out all of your peers are g…
Sprinklr Team
July 28, 2015
Throughout my career, I’ve had the great privilege of marketing some of the world’s most pioneering enterprise software companies. Like any highly successful business, these iconic firms – Red Hat, Citrix, PTC, AppNexus, and others – have elite products,…
Sprinklr Team
June 10, 2015
More than ever, today’s brands are defined by what their customers say about them to their friends, family, and peers. The proof is in the numbers: 95% of dissatisfied customers tell others about their bad experience, and customers who encounter positive…
Ragy Thomas
June 2, 2015
Social media is all about connecting people. Whether it’s distance, language, or culture, social media bridges barriers that otherwise keep people apart. It enables conversations among large groups of individuals on a scale that just a few years ago was …
Ragy Thomas
April 30, 2015
A business can’t market or sell to unhappy customers. In fact, in today’s world of connected and empowered consumers, you can’t even market or sell to the friends and distant relatives of unhappy customers. Your reputation precedes you. On the other side…
Ragy Thomas
April 8, 2015
Today marks a huge milestone for the Sprinklr family. We just announced two very exciting pieces of news that validate the trust of clients, employees, and partners around the world who believed a company that started just five years ago in a basement in…
Ragy Thomas
March 31, 2015
We’re thrilled to announce our acquisition of Pluck, an Austin-based provider of integrated social community platforms for brands. With the addition of Pluck to the Sprinklr family, our enterprise social technology includes extensive capabilities to make…
Sprinklr Team
February 26, 2015
With each passing day more brands are recognizing that creating meaningful connections with customers across their various channels is a strategic priority for their business. But many of them, quite reasonably continue to ask: “How exactly do I do this?…
Guest Author
February 17, 2015
How many of the marketing messages we see each day are actually relevant to us? How many are so in touch with our interests and dreams that it seems as though the marketer has read our minds? For most people, the answer is not very many. The truth is tha…
Sprinklr Team
February 12, 2015