Modern Care
The world's leading digital-first, proactive customer experience solution.

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Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

APIs

Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

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Announcements

Get the latest news, press releases, and announcements from Sprinklr.

Sprinklr and Yelp Partner to Give Global Brands Actionable Insights from Customer Reviews
Announcements
Sprinklr and Yelp Partner to Give Global Brands Actionable Insights from Customer Reviews

Do you remember life before online reviews? Trying a new restaurant, coffee shop, or shoe repair store was a pretty risky endeavor. Times have changed. Nowadays, when you want to try a new spot, you can hop on a review site to see what other people recom…

Guest Author
February 18, 2016  •  1 min read

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Sprinklr Has Been Selected for the Instagram Partner Program
Announcements
Sprinklr Has Been Selected for the Instagram Partner Program

We’re in the Golden Age of Mobile — and with 400 million active monthly users and 80 million photos uploaded each day — Instagram is helping to lead the charge. This has been another big year for everyone’s favorite image-sharing platform. In March, Inst…

Sprinklr Team
November 11, 2015  •  2 min read

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Sprinklr Acquires Booshaka: Helping Brands Increase the Effectiveness of Paid Social
Announcements
Sprinklr Acquires Booshaka: Helping Brands Increase the Effectiveness of Paid Social

Organic and paid social have been on a convergent path for a while. I think the business world finally felt the impact around two years ago when headlines conceding the demise of organic reach started popping up. Since then, paid social has become increa…

Sprinklr Team
November 2, 2015  •  3 min read

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Uniting the Front Office for the Social Age
Announcements
Uniting the Front Office for the Social Age

When I first experienced customer relationship management (CRM) technologies 15 years ago, we lived in a different world. Companies had control over the few channels they used to communicate with customers, so it was relatively easy for them to “manage” …

Ragy Thomas
September 15, 2015  •  3 min read

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Sprinklr Integrates with the Instagram Ads API
Announcements
Sprinklr Integrates with the Instagram Ads API

The number of smartphone users worldwide will surpass 2 billion in 2016. A quick look around the room at any event – or a glance down a busy city street – will tell you that much of the time spent on those devices is devoted to taking or looking at pictu…

Sprinklr Team
August 30, 2015  •  3 min read

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Deloitte Digital + Sprinklr: Helping Global Brands Focus on Customer Experience
Announcements
Deloitte Digital + Sprinklr: Helping Global Brands Focus on Customer Experience

Today, I’m pleased to announce that Deloitte Digital has entered into a strategic alliance with Sprinklr. This alliance will provide global companies with Deloitte Digital’s consulting services and Sprinklr’s enterprise social technology, so they may del…

Guest Author
August 4, 2015  •  3 min read

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Introducing Sprinklr Benchmarking: Adding Context to Your Social Media Marketing
Announcements
Introducing Sprinklr Benchmarking: Adding Context to Your Social Media Marketing

To understand what it means to be successful tomorrow, you have to know where you are today. But it’s not just about you; it’s about your peers, too. Growing your social community by 50% a year seems pretty good until you find out all of your peers are g…

Sprinklr Team
July 28, 2015  •  2 min read

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Fostering the Human Experience: Why I’m Joining Sprinklr as CMO
Announcements
Fostering the Human Experience: Why I’m Joining Sprinklr as CMO

Throughout my career, I’ve had the great privilege of marketing some of the world’s most pioneering enterprise software companies. Like any highly successful business, these iconic firms – Red Hat, Citrix, PTC, AppNexus, and others – have elite products,…

Sprinklr Team
June 10, 2015  •  3 min read

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Introducing NewBrand: Why the Industry’s Leading Location-Specific Text Analytics Means Better Customer Experience
Announcements
Introducing NewBrand: Why the Industry’s Leading Location-Specific Text Analytics Means Better Customer Experience

More than ever, today’s brands are defined by what their customers say about them to their friends, family, and peers. The proof is in the numbers: 95% of dissatisfied customers tell others about their bad experience, and customers who encounter positive…

Ragy Thomas
June 2, 2015  •  3 min read

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Why Sprinklr Acquired Scup: Helping Brands Connect with Customers in South America (& Beyond)
Announcements
Why Sprinklr Acquired Scup: Helping Brands Connect with Customers in South America (& Beyond)

Social media is all about connecting people. Whether it’s distance, language, or culture, social media bridges barriers that otherwise keep people apart. It enables conversations among large groups of individuals on a scale that just a few years ago was …

Ragy Thomas
April 30, 2015  •  3 min read

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Why Sprinklr Acquired Get Satisfaction: You Can’t Have Great Customer Experience Without Great Customer Care
Announcements
Why Sprinklr Acquired Get Satisfaction: You Can’t Have Great Customer Experience Without Great Customer Care

A business can’t market or sell to unhappy customers. In fact, in today’s world of connected and empowered consumers, you can’t even market or sell to the friends and distant relatives of unhappy customers. Your reputation precedes you. On the other side…

Ragy Thomas
April 8, 2015  •  4 min read

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Introducing Experience Cloud: The Next Milestone in the Sprinklr Journey
Announcements
Introducing Experience Cloud: The Next Milestone in the Sprinklr Journey

Today marks a huge milestone for the Sprinklr family. We just announced two very exciting pieces of news that validate the trust of clients, employees, and partners around the world who believed a company that started just five years ago in a basement in…

Ragy Thomas
March 31, 2015  •  5 min read

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