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Reduce call volume with a radically different contact center solution

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Reduce costs by automating routine inquiries with conversational AI bots

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AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

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Empower agents and customers with direct access to the answers they need

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Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

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AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

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Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

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Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

APIs

Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

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Customer Service

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Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

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Colton Wright

Product Marketing Manager

Benchmarking your way from information to action with competitive insights
Research & Insights
Benchmarking your way from information to action with competitive insights

Learn how you can use competitive intelligence data to take action on emerging trends, changes in the market, or imminent risks.

Colton Wright
November 11, 2021  •   min read

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4 ways to maximize social listening and propel your brand with trend analysis
Research & Insights
4 ways to maximize social listening and propel your brand with trend analysis

Trend analysis allows you to fully leverage social listening capability by illuminating the underlying factors that create a trend. Learn more today.

Colton Wright
November 3, 2021  •   min read

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How social insights get your brand into the Halloween spirit
Research & Insights
How social insights get your brand into the Halloween spirit

From candy and costumes to our favorite monsters, let’s take a look at a few of the Halloween social media trends that made this spooky season special.

Colton Wright
October 31, 2021  •   min read

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4 ways social listening reports unlock the business value of customer experience
Research & Insights
4 ways social listening reports unlock the business value of customer experience

Social listening reports and dashboards give you a comprehensive view of customer data and suggest actions your business should take next. Learn more.

Colton Wright
October 14, 2021  •   min read

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The beginner’s guide to competitive benchmarking and how to get started
Research & Insights
The beginner’s guide to competitive benchmarking and how to get started

To stay relevant on social, brands need to know how they stack up against the competition. Learn more about competitive benchmarking.

Colton Wright
October 7, 2021  •   min read

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Brand monitoring for brand safety and crisis detection
Research & Insights
Brand monitoring for brand safety and crisis detection

Learn how to monitor what is said about your brand, products, and competitors online, and gather insights to mitigate any risks to your brand’s reputation.

Colton Wright
September 16, 2021  •   min read

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