Modern Care
The world's leading digital-first, proactive customer experience solution.

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Reduce call volume with a radically different contact center solution

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Build & manage an online community integrated into your Care strategy

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Respond faster with personalized, data-driven 1:1 customer support

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Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

APIs

Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.

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Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

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Rachel Alvarez

Associate Director, Marketing

Communicating clearly and effectively to people like you is my passion. As a public relations professional with a background in journalism, I help companies develop communications strategies that distinguish their brands in unique ways.

Customer Care During the Coronavirus Pandemic – Sprinklr Data
Customer Care
Customer Care During the Coronavirus Pandemic – Sprinklr Data

With more than half of the world’s population now online, there are billions of people commenting, praising and critiquing your brand across channels every day. Your brand needs to listen and engage with these conversations to improve customer experience…

Rachel Alvarez
July 1, 2020  •   min read

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Introducing Sprinklr’s New Mobile App for iOS and Android
Platform & Technology
Introducing Sprinklr’s New Mobile App for iOS and Android

Mobile apps are an integral part of our everyday lives, and many of us depend on our phones to get critical business tasks done. For Sprinklr users – the leaders in community management, customer care, social media, marketing, advertising, PR and more – …

Rachel Alvarez
June 29, 2020  •   min read

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How HP Partnered with Sprinklr to Optimize its “Get Real” Campaign
Customer Stories
How HP Partnered with Sprinklr to Optimize its “Get Real” Campaign

Download the full HP case study here. Technology company Hewlett-Packard was founded in a one-car garage in 1939 by its founders Bill Hewlett and David Packard. The company—which later went on to become known as HP— has since grown into one of the larges…

Rachel Alvarez
March 17, 2020  •   min read

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Sprinklr Data Analysis: How We Celebrated International Women’s Day on Twitter
Unified-CXM
Sprinklr Data Analysis: How We Celebrated International Women’s Day on Twitter

On March 8th, millions of people all over the world celebrated International Women’s Day by recognizing women’s achievements and voicing their support for women’s rights on Twitter. This year, Sprinklr conducted our annual data analysis of public Interna…

Rachel Alvarez
March 9, 2020  •   min read

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Sprinklr Helps the Census Bureau Create a Strong Social and Engagement Strategy
Unified-CXM
Sprinklr Helps the Census Bureau Create a Strong Social and Engagement Strategy

Once every 10 years, the U.S. Constitution mandates that the country count its population – what we call the U.S. Census. The results of this once-in-a-decade count are crucial for determining congressional representation, informing hundreds of billions …

Rachel Alvarez
March 5, 2020  •   min read

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How Philips uses Sprinklr to work with 100 agency partners across the globe
Customer Stories
How Philips uses Sprinklr to work with 100 agency partners across the globe

As one of the largest companies in the world, Philips faced challenges managing the creation, distribution and analysis of its social advertising. Philips’ social advertising campaigns involve working with about a hundred independent agency partners loca…

Rachel Alvarez
March 4, 2020  •   min read

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How a Senior Ads Product Specialist Built a Career at Sprinklr
Culture & Talent
How a Senior Ads Product Specialist Built a Career at Sprinklr

After spending nearly four years at Sprinklr, Idan Deutsch’s track record includes supporting the paid social team for some of the world’s most valuable brands and creating product messaging and positioning to highlight the benefits of Sprinklr Modern Ad…

Rachel Alvarez
February 10, 2020  •   min read

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Hello Humankindness: How Dignity Health Uses Sprinklr to Make Patients Happier
Customer Stories
Hello Humankindness: How Dignity Health Uses Sprinklr to Make Patients Happier

Julie Rose, social media manager at Dignity Health, discusses the company’s social media challenges and why they chose Sprinklr.

Rachel Alvarez
October 8, 2019  •   min read

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The Top 10 Brands That Make People Happier on Social Media
Marketing & Advertising
The Top 10 Brands That Make People Happier on Social Media

What makes a memorable marketing campaign? Often, it’s a superstar or a jingle that catches your attention. But this year, the brands breaking through the noise are giving you big, emotional messages. Using Sprinklr data in honor of the company’s 10th bi…

Rachel Alvarez
September 26, 2019  •   min read

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How Personalized Should Marketing Be?
Marketing & Advertising
How Personalized Should Marketing Be?

At one point in time, all marketing was personal. The bank teller knew your name, the door-to-door salesman knocked on your door, and the car dealer knew what you liked in a car because he lived a single block away. That time, however, is now long gone. …

Rachel Alvarez
March 14, 2019  •   min read

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