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How CCaaS boosts your overall customer satisfaction
Customer Care
How CCaaS boosts your overall customer satisfaction

Robust and AI-powered CCaaS platforms can improve your business bottomline as well as customer satisfaction rates in the long term. Find out how in this blog.

Anubhav
February 28, 20235 min read

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5 best customer service strategies from top tech brands
Customer Care
5 best customer service strategies from top tech brands

A customer service strategy is a defined approach on how to deal with customer interactions. Here are five top strategies to use from tech companies.

Aksheeta Tyagi
February 22, 20239 min read

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7 proven ways to reduce customer churn rate
Customer Care
7 proven ways to reduce customer churn rate

Customer service expectations are constantly increasing, and brands need to find ways to keep up. Here are seven tips to prevent customer churn.

Pradeep Vasudev
January 30, 202312 min read

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How to build an online customer community in 2023 (+benefits)
Customer Care
How to build an online customer community in 2023 (+benefits)

Customer communities help brands to track changing customer expectations, get feedback, and strengthen their relationship with customers. Learn more.

Priyanka Malik
January 20, 20237 min read

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Tips to improve your contact center’s first call resolution
Customer Care
Tips to improve your contact center’s first call resolution

39% of contact centers don’t measure first call resolution — but it's a crucial customer service metric. Improve your FCR rates using these best practices.

Yugal Pandey
January 9, 20239 min read

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What is live chat software? (+ features & benefits)
Customer Care
What is live chat software? (+ features & benefits)

To better meet customers' expectations for fast communication and resolution, look for these features when choosing free live chat software for your business.

Priyanka Malik
January 5, 20237 min read

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Improving customer experience in insurance using social media (2023)
Customer Care
Improving customer experience in insurance using social media (2023)

Here are the top insurance brands that provide best-in-class customer care support on social media that have led the brands towards growth & profitability.

Priyanka Malik
January 4, 20238 min read

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5 ways financial services can differentiate with customer service in 2023
Customer Care
5 ways financial services can differentiate with customer service in 2023

Learn how using AI-powered technology can help financial services institutions keep up with shifting regulations while providing personalized customer service.

Pallavi Poojary
December 22, 20226 min read

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5 social media customer service metrics to track in 2023
Customer Care
5 social media customer service metrics to track in 2023

Here are five social media customer service metrics that indicate how successfully customer needs are being met, and how it's affecting your bottom line.

Karishma Borkakoty
December 20, 20228 min read

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8 contact center skills that support agents need in 2023 (and how to develop them)
Customer Care
8 contact center skills that support agents need in 2023 (and how to develop them)

Top qualities to look for in a customer support agent. Active listening. Product knowledge. Patience. Learn more.

Karishma Borkakoty
December 15, 202212 min read

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How to ensure contact center compliance in 2023 (+ checklist)
Customer Care
How to ensure contact center compliance in 2023 (+ checklist)

Contact center compliance is vital to the virtual health of a business. Learn more about important measures to meet in order to reduce customer service risks.

Priyanka Malik
December 13, 20228 min read

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Improve your customer service with AI-powered chatbots (2023)
Customer Care
Improve your customer service with AI-powered chatbots (2023)

Learn how AI-powered chatbots for customer service can automate responses 24/7 and improve your CSAT ratings with fast and accurate resolutions.

Priyanka Malik
December 12, 20227 min read

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