Customer Care
Create a digital-first, proactive customer service experience.
Must-have features for a free online ticketing system
Learn what to look for when choosing the best free ticketing system for your business.
Daniel Rajan
February 11, 20224 min read
Must-have features for free customer service software
Businesses need the right tool to rise and meet modern customer expectations. Here’s what to look for when choosing the best free customer service software.
Daniel Rajan
February 4, 20224 min read
Your customers don’t want to call you, and other hard customer care truths
Learn how to deliver seamless customer service to customers every time they reach out. Find out how Sprinklr Voice offers everything you need in a contact center solution
Shawna Malecki
January 26, 20224 min read
5 customer care trends that will change the contact center experience in 2022
To keep up with customers’ increasingly high expectations, care teams should consider 5 trends when building their strategies for 2022 and beyond. Learn more.
Wendy Mikkelsen
January 18, 20224 min read
Why you need a unified contact center to keep up with customer expectations in 2022 and beyond
Organizations that will win and keep customers in the coming year are those that go the extra mile to ensure they build a seamless digital customer experience.
Wendy Mikkelsen
December 22, 20213 min read
How Verizon is evolving social care, and what businesses should do to become experience-first across channels
Ken Madrigal, a leader and innovator in Social Customer Experience Strategy at Verizon, shares his take on the biggest trends in social care.
Wendy Mikkelsen
December 13, 20218 min read
How AI can make your contact center’s routing strategy more efficient
Modern customers expect efficiency when contacting your support team. Learn how AI can make your contact center’s routing strategy more efficient.
Wendy Mikkelsen
December 13, 20213 min read
New independent study finds customer service organizations can achieve up to 210% ROI with Sprinklr Modern Care
Read about the commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting that shows a 210% ROI over three years using Sprinklr Modern Care.
Daniel Rajan
November 18, 20213 min read
How customer service response times directly impact CSAT, retention, and revenue
Discover how you can use AI to supercharge your organization’s customer service performance, and improve customer satisfaction with Sprinklr Modern Care.
Daniel Rajan
November 12, 20214 min read
Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards
This has been an incredible year of innovation and growth for Sprinklr, and today I’m excited to announce that we have received the 2021 Best of Enterprise Connect Award for Best Innovation in Customer Experience.
Wendy Mikkelsen
October 15, 20214 min read
How to take control of your organization’s complaints and escalation management
Without a complaint management program, you risk your customers feeling that you don't care. Learn more about creating a complaint management strategy.
Christopher Connolly
October 5, 20214 min read
RG 271 is coming: time to reevaluate complaints management in Australian financial services
As organizations navigate the final stages of complaints management modernisation before RG 271 goes into effect, it’s the right time to review your systems.
Christopher Connolly
September 20, 20214 min read