Create a digital-first, proactive customer service experience.
Learn what to look for when choosing the best free ticketing system for your business.
Daniel Rajan
February 11, 2022 4 min read
Businesses need the right tool to rise and meet modern customer expectations. Here’s what to look for when choosing the best free customer service software.
Daniel Rajan
February 4, 2022 4 min read
Learn how to deliver seamless customer service to customers every time they reach out. Find out how Sprinklr Voice offers everything you need in a contact center solution
Shawna Malecki
January 26, 2022 4 min read
To keep up with customers’ increasingly high expectations, care teams should consider 5 trends when building their strategies for 2022 and beyond. Learn more.
Wendy Mikkelsen
January 18, 2022 4 min read
Organizations that will win and keep customers in the coming year are those that go the extra mile to ensure they build a seamless digital customer experience.
Wendy Mikkelsen
December 22, 2021 3 min read
Ken Madrigal, a leader and innovator in Social Customer Experience Strategy at Verizon, shares his take on the biggest trends in social care.
Wendy Mikkelsen
December 13, 2021 8 min read
Modern customers expect efficiency when contacting your support team. Learn how AI can make your contact center’s routing strategy more efficient.
Wendy Mikkelsen
December 13, 2021 3 min read
Read about the commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting that shows a 210% ROI over three years using Sprinklr Modern Care.
Daniel Rajan
November 18, 2021 3 min read
Discover how you can use AI to supercharge your organization’s customer service performance, and improve customer satisfaction with Sprinklr Modern Care.
Daniel Rajan
November 12, 2021 4 min read
This has been an incredible year of innovation and growth for Sprinklr, and today I’m excited to announce that we have received the 2021 Best of Enterprise Connect Award for Best Innovation in Customer Experience.
Wendy Mikkelsen
October 15, 2021 4 min read
Without a complaint management program, you risk your customers feeling that you don't care. Learn more about creating a complaint management strategy.
Christopher Connolly
October 5, 2021 4 min read
As organizations navigate the final stages of complaints management modernisation before RG 271 goes into effect, it’s the right time to review your systems.
Christopher Connolly
September 20, 2021 4 min read