Create a digital-first, proactive customer service experience.
How CCaaS boosts your overall customer satisfaction
Robust and AI-powered CCaaS platforms can improve your business bottomline as well as customer satisfaction rates in the long term. Find out how in this blog.
February 28, 2023 5 min read
5 best customer service strategies from top tech brands
A customer service strategy is a defined approach on how to deal with customer interactions. Here are five top strategies to use from tech companies.
February 22, 2023 9 min read
7 proven ways to reduce customer churn rate
Customer service expectations are constantly increasing, and brands need to find ways to keep up. Here are seven tips to prevent customer churn.
January 30, 2023 12 min read
How to build an online customer community in 2023 (+benefits)
Customer communities help brands to track changing customer expectations, get feedback, and strengthen their relationship with customers. Learn more.
January 20, 2023 7 min read
Tips to improve your contact center’s first call resolution
39% of contact centers don’t measure first call resolution — but it's a crucial customer service metric. Improve your FCR rates using these best practices.
January 9, 2023 9 min read
What is live chat software? (+ features & benefits)
To better meet customers' expectations for fast communication and resolution, look for these features when choosing free live chat software for your business.
January 5, 2023 7 min read
Improving customer experience in insurance using social media (2023)
Here are the top insurance brands that provide best-in-class customer care support on social media that have led the brands towards growth & profitability.
January 4, 2023 8 min read
5 ways financial services can differentiate with customer service in 2023
Learn how using AI-powered technology can help financial services institutions keep up with shifting regulations while providing personalized customer service.
December 22, 2022 6 min read
5 social media customer service metrics to track in 2023
Here are five social media customer service metrics that indicate how successfully customer needs are being met, and how it's affecting your bottom line.
December 20, 2022 8 min read
8 contact center skills that support agents need in 2023 (and how to develop them)
Top qualities to look for in a customer support agent. Active listening. Product knowledge. Patience. Learn more.
December 15, 2022 12 min read
How to ensure contact center compliance in 2023 (+ checklist)
Contact center compliance is vital to the virtual health of a business. Learn more about important measures to meet in order to reduce customer service risks.
December 13, 2022 8 min read
Improve your customer service with AI-powered chatbots (2023)
Learn how AI-powered chatbots for customer service can automate responses 24/7 and improve your CSAT ratings with fast and accurate resolutions.
December 12, 2022 7 min read