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Create a digital-first, proactive customer service experience.

Must-have features for a free online ticketing system
Customer Care
Must-have features for a free online ticketing system

Learn what to look for when choosing the best free ticketing system for your business.

Daniel Rajan
February 11, 20224 min read

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Must-have features for free customer service software
Customer Care
Must-have features for free customer service software

Businesses need the right tool to rise and meet modern customer expectations. Here’s what to look for when choosing the best free customer service software.

Daniel Rajan
February 4, 20224 min read

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Your customers don’t want to call you, and other hard customer care truths
Customer Care
Your customers don’t want to call you, and other hard customer care truths

Learn how to deliver seamless customer service to customers every time they reach out. Find out how Sprinklr Voice offers everything you need in a contact center solution

Shawna Malecki
January 26, 20224 min read

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5 customer care trends that will change the contact center experience in 2022
Customer Care
5 customer care trends that will change the contact center experience in 2022

To keep up with customers’ increasingly high expectations, care teams should consider 5 trends when building their strategies for 2022 and beyond. Learn more.

Wendy Mikkelsen
January 18, 20224 min read

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Why you need a unified contact center to keep up with customer expectations in 2022 and beyond
Customer Care
Why you need a unified contact center to keep up with customer expectations in 2022 and beyond

Organizations that will win and keep customers in the coming year are those that go the extra mile to ensure they build a seamless digital customer experience.

Wendy Mikkelsen
December 22, 20213 min read

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How Verizon is evolving social care, and what businesses should do to become experience-first across channels
Customer Care
How Verizon is evolving social care, and what businesses should do to become experience-first across channels

Ken Madrigal, a leader and innovator in Social Customer Experience Strategy at Verizon, shares his take on the biggest trends in social care.

Wendy Mikkelsen
December 13, 20218 min read

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How AI can make your contact center’s routing strategy more efficient
Customer Care
How AI can make your contact center’s routing strategy more efficient

Modern customers expect efficiency when contacting your support team. Learn how AI can make your contact center’s routing strategy more efficient.

Wendy Mikkelsen
December 13, 20213 min read

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New independent study finds customer service organizations can achieve up to 210% ROI with Sprinklr Modern Care
Customer Care
New independent study finds customer service organizations can achieve up to 210% ROI with Sprinklr Modern Care

Read about the commissioned Total Economic Impact™ (TEI) study conducted by Forrester Consulting that shows a 210% ROI over three years using Sprinklr Modern Care.

Daniel Rajan
November 18, 20213 min read

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How customer service response times directly impact CSAT, retention, and revenue
Customer Care
How customer service response times directly impact CSAT, retention, and revenue

Discover how you can use AI to supercharge your organization’s customer service performance, and improve customer satisfaction with Sprinklr Modern Care.

Daniel Rajan
November 12, 20214 min read

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Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards
Customer Care
Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards

This has been an incredible year of innovation and growth for Sprinklr, and today I’m excited to announce that we have received the 2021 Best of Enterprise Connect Award for Best Innovation in Customer Experience.

Wendy Mikkelsen
October 15, 20214 min read

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How to take control of your organization’s complaints and escalation management
Customer Care
How to take control of your organization’s complaints and escalation management

Without a complaint management program, you risk your customers feeling that you don't care. Learn more about creating a complaint management strategy.

Christopher Connolly
October 5, 20214 min read

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RG 271 is coming: time to reevaluate complaints management in Australian financial services
Customer Care
RG 271 is coming: time to reevaluate complaints management in Australian financial services

As organizations navigate the final stages of complaints management modernisation before RG 271 goes into effect, it’s the right time to review your systems.

Christopher Connolly
September 20, 20214 min read

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