Customer Care
Create a digital-first, proactive customer service experience.
How leading brands are using chatbots in 2023 (+ examples)
Messenger bots can revolutionize your customer service strategy. Discover how top brands are using conversational AI & bots.
Priyanka Malik
December 2, 20229 min read
Contact center recession playbook: fair winds and following seas
The common wisdom for a recession is to be cautious yet an economic downturn just might be the perfect time to go on the offensive. Learn how to craft a recession playbook for your business.
Raghavendra Rao
November 17, 20225 min read
How Denver International Airport improves social engagement through personalized customer service
Government organizations use social media, social listening, and social care solutions to engage customers, improve service, and reduce administrative burdens. Learn how Denver International Airport did it.
Scott Dulman
October 28, 20224 min read
How to craft a winning customer service strategy using self serve
Learn how to tailor a self service strategy.
Raghavendra Rao
October 7, 20223 min read
How to preserve the human touch in customer service
How to preserve the human touch in customer service
Pooja Salunke
September 28, 202210 min read
NLU engine benchmarking: a data-driven approach for AI market leaders
Learn to compare and benchmark the performance of the NLU engine for AI capabilities with a data-driven approach.
Sprinklr Team
September 9, 20226 min read
A day in the life of a support supervisor in 2023 (Part 2)
What does a typical day look like for a support supervisor? What are their responsibilities, and what are some important tools being used? Read more.
Karishma Borkakoty
September 2, 202210 min read
A day in the life of a support supervisor in 2023 (Part 1)
What does a typical day look like for a support supervisor? What are their responsibilities, and what are some important tools being used? Read more.
Karishma Borkakoty
August 30, 20227 min read
A day in the life of a Gen Z support agent in 2023 (Part 2)
What does a typical day look like for a customer support agent? What are their responsibilities, and what are some important tools being used? Read more.
Karishma Borkakoty
August 22, 20226 min read
How to cut time and costs by adopting new customer support channels
Learn cost-effective customer support channels alternatives, 9 ways to adopt the best support channels for your business, and more.
Pradeep Vasudev
July 19, 20229 min read
How to reduce call center attrition with agent empowerment
Call center attrition, also referred to as agent turnover, is a global customer service problem. Only 1 out of 3 customer service reps feel engaged with their contact center
Krishna Charan
July 18, 20227 min read
After sales service: your brand’s lifeline during peak seasons
Making a sale is just a small part of winning a customer. For customers to return to your brand, long-lasting building relationships are key. And here are a few ways you can accomplish it.
Issac Thomas
July 15, 202213 min read