Sprinklr named to Fortune Magazine’s Best Workplaces in New York list for the third year in a row!

Learn about 8 great customer service channels and understand how to choose the right one to improve customer experiences and satisfaction for your business.

CX thought leader Martin Hill-Wilson shares his checklist for designing an effective self-service system that helps customers reach their outcomes faster.

Learn the differences between UCaaS and CCaaS, their advantages and limitations — and how to choose the best communication solution for your business.

CX thought leader Martin Hill-Wilson shares a human-centered approach enabled by technology to improve employee experience (EX) in your contact centre.

CX thought leader Martin Hill-Wilson outlines the essential steps to un-silo your contact centre and foster collaboration. Read more.

Explore the key attributes and learn how hashtags and influencer marketing can help you create a thriving brand community that drives engagement and loyalty.

CX thought leader Martin Hill-Wilson rethinks the future of customer service ecosystem as a vastly improved experience and value exchange between customer and brand. Read more.

Explore the art of creating vibrant communities on Facebook through group marketing. Learn tips to nurture genuine connections and boost your brand's reach.

Here’s how to calculate customer retention rate, its importance and best practices to improve customer retention.

Learn about the importance of a social media monitoring strategy for your brand and how to create one.

Discover how you can make your brand community successful. Learn how to engage users, increase loyalty and gain insights with these pro tips and examples.

Enhance your call center with 22 vital must-have features for improved efficiency and customer satisfaction. Find the full list here.