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Modern Care
The world's leading digital-first, proactive customer experience solution.

Explore Modern Care's Products

Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

Explore Modern Marketing's & Advertising's Products

Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

Explore the Platform

Sprinklr Intuition

Sprinklr AI turns unstructured data into actionable, real-time insights for your enterprise.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

Display

Visualize real-time data on command centers, retail signage, stadium screens, and more.

Presentations

Build on-brand, shareable digital presentations that update with real-time data automatically.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

Active Data Retention

Store Sprinklr data for customized time periods to meet business or compliance needs.

APIs

Integrate data and execute processes with external systems using RESTful web APIs.

All Products
33 products. 4 robust product suites. All on the only Unified-CXM platform.

Popular Use Cases

Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Brand Management

Leverage a unified view of the customer to help you protect, grow, and manage your brand

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Suites

Consolidate all of your social media needs on the only unified social suite

Case Management

Streamline case handling to reduce costs and accelerate time-to-resolution

Customer Engagement

Create a frictionless service experience no matter which channel customers use

Ticketing System

Deliver customers to the right agents—so you can reduce cost-per-interaction

Unified-CXM
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F1 wins big on brand excellence at the Miami Grand Prix

Drew Lazzara

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May 16, 2022  •  6 min read

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Popular Articles

5 ways a Unified Calendar can improve your marketing strategy
Marketing & Advertising
5 ways a Unified Calendar can improve your marketing strategy

Pallavi Awasthi
February 4, 2022  •  4 min read

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How social selling can help build your B2B sales pipeline
Social Engagement & Sales
How social selling can help build your B2B sales pipeline

Niraj Sharma
February 3, 2022  •  3 min read

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Must-have features for free customer service software
Customer Care
Must-have features for free customer service software

Daniel Rajan
February 4, 2022  •  4 min read

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How AI can make your contact center’s routing strategy more efficient
Customer Care
How AI can make your contact center’s routing strategy more efficient

Wendy Mikkelsen
December 13, 2021  •  3 min read

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How to set up and run a Social Command Center using data visualization
Platform & Technology
How to set up and run a Social Command Center using data visualization

Justin Garrity
February 7, 2022  •  7 min read

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Activate your advocates for recruiting
Marketing & Advertising
Activate your advocates for recruiting

Sabina Warren
February 10, 2022  •  4 min read

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Latest from Sprinklr

Episode #189: One Bowl to Rule Them All
Unified-CXM Experience
Episode #189: One Bowl to Rule Them All

No matter how mundane your product or service, you absolutely must provide the best experience possible. If a cereal bowl can do it, so can you.

Grad Conn
April 13, 2022  •  11 min read

Read Article
Sprinklr named a Leader for content marketing platforms in the 2022 Gartner® Magic Quadrant™
Announcements
Sprinklr named a Leader for content marketing platforms in the 2022 Gartner® Magic Quadrant™

Sprinklr has been named as a leader in the 2022 Gartner® Magic Quadrant™ for Content Marketing Platforms for the third consecutive year. Learn more.

Sonam Sagar
April 12, 2022  •  3 min read

Read Article
The connected customer — the human in the center of your marketing strategy
Marketing & Advertising
The connected customer — the human in the center of your marketing strategy

Engaging with your connected customers on a human level boosts brand trust, brand loyalty, and protects your brand’s reputation. Learn more.

Sonam Sagar
April 12, 2022  •  4 min read

Read Article
Episode #188: Six Steps to an Authentic Brand
Unified-CXM Experience
Episode #188: Six Steps to an Authentic Brand

Today we learn about marketing from everyone’s favorite mentor and football coach, Ted Lasso, about brand authenticity.

Grad Conn
April 6, 2022  •  16 min read

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5 ways financial services can differentiate with customer service in 2022
Customer Care
5 ways financial services can differentiate with customer service in 2022

Learn how using AI-powered technology can help financial services institutions keep up with shifting regulations while providing personalized customer service.

Daniel Rajan
April 1, 2022  •  5 min read

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Episode #187: Adventures in the Metaverse
Unified-CXM Experience
Episode #187: Adventures in the Metaverse

Today we grab our (virtual) VR headsets and make our first foray into the metaverse. We’ll cut through the hype and explore exactly what the metaverse means for brands. Is it a fad? Or the future of digital marketing?

Grad Conn
March 31, 2022  •  13 min read

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Episode #186: Welcome to The Copernican Shift Podcast
Unified-CXM Experience
Episode #186: Welcome to The Copernican Shift Podcast

That’s right. We’re now The Copernican Shift podcast (formerly the Unified-CXM Experience). And although we’ve changed the name, we’ll still continue to challenge your perspectives about marketing, advertising, and digital channels.

Grad Conn
March 29, 2022  •  10 min read

Read Article
Connected marketing — 7 ways to unify your marketing operations
Marketing & Advertising
Connected marketing — 7 ways to unify your marketing operations

Establish end-to-end workflows across the full marketing lifecycle and provide your teams with a singular experience on one unified platform. Learn more.

Sonam Sagar
March 28, 2022  •  5 min read

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Episode #185: The Hidden Danger of Marketing Preconceptions
Unified-CXM Experience
Episode #185: The Hidden Danger of Marketing Preconceptions

Gathering customer insights is so important we’re doing a second show about it. In this follow-up podcast I go into detail about the time I literally went into people’s homes and watched them do their laundry.

Grad Conn
March 24, 2022  •  22 min read

Read Article
Protect your brand’s reputation with governance and compliance
Marketing & Advertising
Protect your brand’s reputation with governance and compliance

How can brands best engender trust and improve experiences? Learn more about brand governance as an opportunity to meaningfully engage with customers.

Sonam Sagar
March 23, 2022  •  4 min read

Read Article
Episode #184: How to Gather Real Customer Insights, with Sonia Sahney
Unified-CXM Experience
Episode #184: How to Gather Real Customer Insights, with Sonia Sahney

The key to being customer centric is understanding your customers. And the best way for you, as a marketer, to understand your customer is to leave the friendly confines of your office and engage with the people you’re marketing to.

Grad Conn
March 22, 2022  •  29 min read

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Episode #183: Why Buyer-Driven is Better Than Customer-Centric, with Ardath Albee
Unified-CXM Experience
Episode #183: Why Buyer-Driven is Better Than Customer-Centric, with Ardath Albee

B2B buyers are overwhelmed. According to Gartner, 77% of B2B buyers said their latest purchase was complex or difficult. And, sadly, we’re not doing enough to make the process easier.

Grad Conn
March 18, 2022  •  42 min read

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