Popular Articles

Pallavi Awasthi
February 4, 2022 4 min read

Aishwarya Suresh
August 7, 2023 10 min read

Justin Garrity
February 7, 2022 7 min read

Sabina Warren
February 10, 2022 4 min read
Latest from Sprinklr
![Top 8 customer service channels [& how to pick the right one]](https://images.ctfassets.net/ukazlt65o6hl/If5OsJYtTMzgpUVYSdpxh/2e5f202070d5d80d9c5383c086bbd30a/Customer_service_channels_FEATURED.png?w=750&h=402&fl=progressive&q=70&fm=jpg)
Learn about 8 great customer service channels and understand how to choose the right one to improve customer experiences and satisfaction for your business.
Sprinklr Team
September 14, 2023

CX thought leader Martin Hill-Wilson shares his checklist for designing an effective self-service system that helps customers reach their outcomes faster.
Martin Hill-Wilson
September 14, 2023

Learn the differences between UCaaS and CCaaS, their advantages and limitations — and how to choose the best communication solution for your business.
Pradeep Vasudev
September 14, 2023

CX thought leader Martin Hill-Wilson shares a human-centered approach enabled by technology to improve employee experience (EX) in your contact centre.
Martin Hill-Wilson
September 14, 2023

CX thought leader Martin Hill-Wilson outlines the essential steps to un-silo your contact centre and foster collaboration. Read more.
Martin Hill-Wilson
September 11, 2023

Explore the key attributes and learn how hashtags and influencer marketing can help you create a thriving brand community that drives engagement and loyalty.
Vanipriya Moorthi
September 7, 2023

CX thought leader Martin Hill-Wilson rethinks the future of customer service ecosystem as a vastly improved experience and value exchange between customer and brand. Read more.
Martin Hill-Wilson
September 6, 2023

Explore the art of creating vibrant communities on Facebook through group marketing. Learn tips to nurture genuine connections and boost your brand's reach.
Rachna Shah
September 6, 2023

Here’s how to calculate customer retention rate, its importance and best practices to improve customer retention.
Aksheeta Tyagi
September 5, 2023

Learn about the importance of a social media monitoring strategy for your brand and how to create one.
Ishita Nigam
September 5, 2023

Discover how you can make your brand community successful. Learn how to engage users, increase loyalty and gain insights with these pro tips and examples.
Bipin VK
September 5, 2023

Enhance your call center with 22 vital must-have features for improved efficiency and customer satisfaction. Find the full list here.
Issac Thomas
September 4, 2023