Sprinklr named to Fortune Magazine’s Best Workplaces in New York list for the third year in a row!

Learn how to create exceptional customer experiences that drive positive word of mouth for your brand.

Respond to your customers quickly on social media. Learn why optimizing your social media response time is essential and get tips on how to do it now.

Learn why you need to maintain a positive brand image on social media and what are the benefits of positive social branding.

Learn about influencer marketing, different types of influencers, and how to create a successful influencer marketing strategy.

Learn how Ikea delivers a seamless, omnichannel customer experience while keeping agents at the heart of its care center strategy.

Discover the call center productivity metrics to measure agent performance which will help improve efficiency and provide quality customer service.

AI and automation look set to be the dominant contact center trends that every business should invest in 2023 to stay relevant and competitive. Read more here.

Explore the transformative potential of social media marketing and understand its advantages and disadvantages along with real-world case studies.

Discover proven strategies to respond to customers on social media. Learn effective social media customer responses with practical and real-life examples.

Discover expert tips to drive organic growth and achieve long-term success on social media the right way.

Learn why social media is the platform for customer care and discover the top tools that can create meaningful customer relationships and boost brand loyalty.

Cloud vs. on-premise contact center is an ongoing debate. Read this article to demystify their pros & cons and unlock the right solution for your business.