Popular Articles

5 ways a Unified Calendar can improve your marketing strategy
Pallavi Awasthi
February 4, 2022 4 min read

How social selling can help build your B2B sales pipeline
Niraj Sharma
February 3, 2022 3 min read

Save your customers and your sanity with the right customer service software
Priyanka Malik
May 3, 2023 10 min read

The shortest route to happier customers
Yugal Pandey
May 17, 2023 12 min read

How to set up and run a Social Command Center using data visualization
Justin Garrity
February 7, 2022 7 min read

Activate your advocates for recruiting
Sabina Warren
February 10, 2022 4 min read
Latest from Sprinklr

Map your way to happier customers — 4 proven customer journey mapping tactics
Learn what customer journey maps are, and how you can use them to identify pain points, optimize touchpoints and enhance your CX in this blog.
Pradeep Vasudev
May 2, 2023 7 min read

Contact center AI maturity model: How to move the needle of digital transformation toward an AI-driven organization? (Part-2)
Selecting the right contact center AI solution can be overwhelming. Discover how Sprinklr makes you AI-ready & improves your customer experiences.
Raghavendra Rao
May 2, 2023 4 min read

A sweet success story: how Isabelle Garson went from video store clerk to Cookies' social media manager
A sweet success story: how Isabelle Garson went from video store clerk to Cookies' social media manager
Rehone Gozly
May 2, 2023 6 min read

How to measure the success of an omnichannel contact center
Learn all about the key metrics that can be used to measure your omnichannel contact center’s success and performance, in this comprehensive article.
Anubhav
May 2, 2023 10 min read

Achieving workforce planning excellence in an omnichannel contact center
Discover the key strategies for managing an effective and efficient workforce in an omnichannel contact center to deliver exceptional service to customers.
Aarati Mankar
April 28, 2023 5 min read

Balancing human touch and automation: The role of guided workflows in contact centers
Learn how AI-powered guided workflows strike the perfect balance between human touch and automation, resulting in more personalized customer interactions.
Tashu Aggarwal
April 28, 2023 10 min read

The dream team — how community moderators and customer service agents boost CX
Community moderation ensures a happy, thriving, collaborative space for consumers — top tips and ways they help customer service.
Aksheeta Tyagi
April 27, 2023 6 min read

Power your contact center with the right KPIs
Choosing the right KPIs matter for they power your organization to optimum performance.
Raghavendra Rao
April 26, 2023 7 min read

How to manage call-center stress and become a happier agent
Learn how to manage call-center stress with these easy and all-time best mindfulness techniques. Hint: Working less is not one of them.
Despina Singh
April 26, 2023 7 min read

How AI-powered guided workflows resolve common call center challenges
AI-powered guided workflows can help call centers cope with many of their common challenges such as traffic surge and inconsistent caller experience.
Tashu Aggarwal
April 25, 2023 7 min read

Unleashing agent potential — the importance of customizing the desktop experience
A customized agent desktop adds to the agent’s productivity by providing all the resources, data and views at a glance, boosting the agent experience in a big way. Read more here.
Tashu Aggarwal
April 25, 2023 6 min read

Community moderation: 5 best practices every moderator must know
What is community moderation? Learn the importance of community moderation & how to implement best practices for a healthy online community.
Aishwarya Suresh
April 24, 2023 6 min read