Modern Care
The world's leading digital-first, proactive customer experience solution.

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Sprinklr Voice

Reduce call volume with a radically different contact center solution

Self-Service Community

Build & manage an online community integrated into your Care strategy

Live Chat

Respond faster with personalized, data-driven 1:1 customer support

Conversational AI and Bots

Reduce costs by automating routine inquiries with conversational AI bots

Contact Center Intelligence

AI-powered, real-time data and insights that fuel proactive customer care

Contact Center Automation

Automate workflows and processes — and drive more first-contact resolutions

Agent Assist

Analyze conversations instantly & surface predictions, suggestions & alerts

Knowledge Base

Empower agents and customers with direct access to the answers they need

Modern Research
Make decisions informed by proactive, AI-powered research, based on the most complete set of customer experience data.

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Social Listening

Real-time voice of customer insights on digital and traditional channels

Competitive Insights & Benchmarking

Analyze your content’s performance vs. competitors and best-in-class brands

Product Insights

AI insights from reviews & social: How customers feel about your products

Location Insights

Real-time, location-based analysis of face-to-face brand experiences

Visual Insights

Real-time visual intelligence that powers meaningful connections on digital

Media Monitoring & Analytics

Connect stories across social & news for a complete measure of earned media

Modern Research Lite

Start uncovering insights with a free 30-day trial. No credit card required.

Modern Marketing & Advertising
Build and protect your brand’s reputation, and take action at every point in the marketing lifecycle.

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Campaign Planning & Content Marketing

Save time, manage brand risk, and increase ROI with AI-powered insights

Marketing Analytics

Get a unified view of campaign performance on 30+ channels & 3rd party data

Advocacy

Encourage, measure, and optimize employee advocacy for your brand on social

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

Platform
The only Unified-CXM platform for enterprises powered by industry-leading AI.

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Active Data Retention

Ensure compliance and fuel reporting by securely storing up to 84 months of customer data.

AI Studio

Create customized, powerful AI text classification models easily — without coding.

APIs

Leverage robust RESTful web service APIs to integrate data and execute processes with external systems.

Integrations

Extend the impact of Unified-CXM by connecting to all of your most crucial third-party systems.

Sandbox

Experiment and learn in an isolated test setting that mimics your live production environment.

All Products
31 products. 4 robust product suites. All on the only Unified-CXM platform.

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Customer Service

Deliver seamless customer service experiences across 30+ digital channels

Help Desk

30+ channels of AI-powered analysis, prediction & suggestions—in one place

Social Listening

Real-time voice of customer insights on digital and traditional channels

Contact Center

Manage customer care on 30+ digital channels from one AI-powered platform

Social Media Automation

Plan, manage & measure brand content across 30+ channels from one platform

Online Communities

Help customers learn from each other — and reduce agent workloads

Social Suites

Consolidate all of your social media needs on the only unified social suite

Social Advertising

Increase your ROAS, fuel collaboration, reduce risk, and unify reporting

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Unified-CXM

3 competitive benchmarking strategies for the media and entertainment industry

Elizabeth Shaw

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January 19, 2022  •  4 min read

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Popular Articles

Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy
Unified-CXM
Building a better Social Suite: 12 features that fuel your enterprise-wide social media strategy

Chaitanya Goyal
October 20, 2021  •  6 min read

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Listen, engage, connect: 3 steps for executing a seamless multilocation marketing strategy
Marketing & Advertising
Listen, engage, connect: 3 steps for executing a seamless multilocation marketing strategy

Dennis Matthew
October 13, 2021  •  4 min read

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4 ways social listening reports unlock the business value of customer experience
Research & Insights
4 ways social listening reports unlock the business value of customer experience

Colton Wright
October 14, 2021  •  6 min read

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Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards
Customer Care
Sprinklr named Best Innovation in Customer Experience at Enterprise Connect Awards

Wendy Mikkelsen
October 15, 2021  •  4 min read

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How advertisers are navigating data privacy and tracking changes
Marketing & Advertising
How advertisers are navigating data privacy and tracking changes

David McCarthy
October 12, 2021  •  4 min read

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Top 12 moments in Sprinklr’s history
Culture & Talent
Top 12 moments in Sprinklr’s history

Diane Adams
September 24, 2021  •  2 min read

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Latest from Sprinklr

How advertisers are navigating data privacy and tracking changes
Marketing & Advertising
How advertisers are navigating data privacy and tracking changes

With iOS 14, Apple announced new data privacy and tracking changes. Learn how advertisers are adapting to these tracking and attribution changes.

David McCarthy
October 12, 2021  •  4 min read

Read Article
Episode #163: How to Solve Marketing Amnesia
Unified-CXM Experience
Episode #163: How to Solve Marketing Amnesia

Today, with most brands, we’re largely anonymous. Most sellers have no clue who I am. But it doesn’t have to be that way… and shouldn’t be that way.

Grad Conn
October 11, 2021  •  16 min read

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Episode #162: What’s so Funny About Conversational Marketing
Unified-CXM Experience
Episode #162: What’s so Funny About Conversational Marketing

We’ve entered the conversational era of marketing. Unfortunately, too many marketers are stuck in the broadcast world of mass email blasts and anonymous ads.

Grad Conn
October 8, 2021  •  14 min read

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The beginner’s guide to competitive benchmarking and how to get started
Research & Insights
The beginner’s guide to competitive benchmarking and how to get started

To stay relevant on social, brands need to know how they stack up against the competition. Learn more about competitive benchmarking.

Colton Wright
October 7, 2021  •  6 min read

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Episode #161: Boost Your CXM Success with a Unified Approach
Unified-CXM Experience
Episode #161: Boost Your CXM Success with a Unified Approach

In today’s podcast I talk with Maxie Schmidt-Subramanian, VP and Principal Analyst at Forrester, about the journey to great CXM.

Grad Conn
October 5, 2021  •  28 min read

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How to take control of your organization’s complaints and escalation management
Customer Care
How to take control of your organization’s complaints and escalation management

Without a complaint management program, you risk your customers feeling that you don't care. Learn more about creating a complaint management strategy.

Christopher Connolly
October 5, 2021  •  4 min read

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Episode #160: Building a Better Pancake Batter
Unified-CXM Experience
Episode #160: Building a Better Pancake Batter

It’s pancakes, pieces, and pods as we explore how small interactions can make a big difference.

Grad Conn
September 29, 2021  •  17 min read

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What it’s really like to work at Sprinklr from 12 Sprinklrites
Culture & Talent
What it’s really like to work at Sprinklr from 12 Sprinklrites

In honor of Sprinklr’s 12th anniversary, here are 12 perspectives from my colleagues on why we appreciate Sprinklr and each other.

Dasle Kim
September 27, 2021  •  5 min read

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Episode #159: A Marketer's Guide to Modern Channels
Unified-CXM Experience
Episode #159: A Marketer's Guide to Modern Channels

Today we explore the history of mass marketing, the evolution of modern channels, and how looking back can help us look forward.

Grad Conn
September 24, 2021  •  15 min read

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Top 12 moments in Sprinklr’s history
Culture & Talent
Top 12 moments in Sprinklr’s history

For our 12th birthday, I’m so excited to take a look back at some of the key moments in Sprinklr's history that define who we are today.

Diane Adams
September 24, 2021  •  2 min read

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7 ways to increase the return on your LinkedIn ad spend with Sprinklr
Marketing & Advertising
7 ways to increase the return on your LinkedIn ad spend with Sprinklr

If you’re advertising on LinkedIn, a 20-30% improvement is within reach. Here are seven ways you can reduce costs and increase return on ad spend by powering up with Sprinklr.

Hailey Urbach
September 21, 2021  •  4 min read

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RG 271 is coming: time to reevaluate complaints management in Australian financial services
Customer Care
RG 271 is coming: time to reevaluate complaints management in Australian financial services

As organisations navigate the final stages of complaints management modernisation before RG 271 goes into effect, it’s the right time to review your systems.

Christopher Connolly
September 20, 2021  •  4 min read

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4 of 48

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