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How to detect PR crises in real time and proactively resolve them
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A day in the life of a Gen Z support agent in 2023 (Part 2)
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5 steps to build brand equity using AI-driven insights
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It’s about the people: taking action on the U.S. federal executive order on CX
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Marketers are struggling with low conversion rates. One of the key challenges companies face when improving conversion rates is identifying customer purchase intent.
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Learn cost-effective customer support channels alternatives, 9 ways to adopt the best support channels for your business, and more.
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How to reduce call center attrition with agent empowerment
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After sales service: your brand’s lifeline during peak seasons
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Sprinklr now supports Instagram Reels
Brands can publish and schedule reels directly to Instagram without leaving the Sprinklr platform. Adding Reels within Sprinklr ensures unified brand management with accurate reporting capabilities across Instagram.
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How to improve the Net Promoter Score of your brand
9 ways you can improve your NPS — 1. Improve productivity 2. Encourage customer recommendations 3. Create feedback culture 4. Improve first response time 5. Immediate follow ups 6. Provide self-help options 7. Improve your brand responsiveness rate
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July 4, 2022 7 min read