Meet the 2024 CXUnifier Award winners

This post was originally published by Margery on LinkedIn, here. After Grab acquired Uber’s Southeast Asia business in 2018, I joined Grab to lead the company’s Social practice. It’s been quite a ride working in the Global HQ of Southeast Asia’s first de…

Discover effective strategies to generate leads using LinkedIn for Business. Here's a step-by-step guide to ideate, design & promote lead magnets correctly.

Learn more about the call center skills that are essential for any customer service agent to provide quick responses and efficient resolutions.

Explore the use of Generative AI in customer experience to elevate interactions. Learn how this machine learning technology innovates CX in our latest blog.

Call center burnout is a chronic occupational stress call center professionals face due to poor work-life balance. Here's how to identify and control it.

Call center agent performance metrics indicate the speed at which your agents respond and the precision with which you expect them to answer. Read more.

Discover how call center forecasting and scheduling tools can help you anticipate needs and plan resources appropriately by reading this blog today.

Unleash the power of AI in influencer marketing for 2024. Navigate trends, avoid pitfalls and elevate success with Sprinklr AI+.

Master social media stories with our beginner's guide. Learn benefits, platform insights, best practices, ideas and top tools for impactful storytelling.

Discover the power of FAQ chatbot examples to Accelerate query resolution, enhance customer experience and cut costs. Explore the examples now!

Learn everything about customer experience strategy — its definition, importance and a 9-step guide on how to build it with pro tips. Discover real-life examples.

Call center email quality monitoring systematically evaluates email communications between call center agents and customers. Learn tips and best practices.