Crie uma experiência de atendimento ao cliente proativa e digital-first.
In the noisy world of social media customer service, many people swear by a slew of complex metrics that seem better suited to an advanced calculus class than a company’s help desk. Often, these are wordy measurements such as “Total number of social post…
February 15, 2021 • 8 min de leitura
You might have the best products or the lowest prices—but it doesn’t mean much for your bottom line if you’re delivering subpar customer service. After all, retaining a customer is more profitable than converting a lead; and if you lose that loyal custom…
January 31, 2021 • 7 min de leitura