Popular Articles
Pallavi Awasthi
February 4, 2022 4 min read
Aishwarya Suresh
August 7, 2023 10 min read
Justin Garrity
February 7, 2022 7 min read
Sabina Warren
February 10, 2022 4 min read
Latest from Sprinklr
Learn the key customer engagement metrics in 2024, their business significance and how to calculate them with examples. Read more.
Surbhi Nahata, Jayadeep Subhashis
February 2, 2024
Is your average customer retention rate meeting your industry benchmarks? Read about retention rate and how to calculate it for your industry.
Sprinklr Team
February 2, 2024
The key difference between call centers and contact centers is the number of channels they use. Know every difference here.
Aksheeta Tyagi
February 2, 2024
Leverage these 17 call center best practices and elevate your operations and performance in 2024. Find actionable expert advice and real examples here.
Surbhi, Jayadeep Subhashis
February 2, 2024
Improve your brand image with crisis communication management. Nine out of 10 brands trust Sprinklr to manage crises. Learn more about Sprinklr.
Vincent Washington, Priyanka Malik
February 2, 2024
Learn 22 effective customer retention strategies to reduce churn and drive customer loyalty. Use the examples and pro tips to set your business for success now.
Gayathri Vishwanthan
February 2, 2024
Read on to know about call center statistics related to performance, efficiency and market size, plus their industry benchmarks to know where you stand.
Pradeep Vasudev
February 2, 2024
Discover the eight pillars of customer service. Learn what differentiates a regular customer service interaction from a good customer service instance.
Jayadeep Subhashis, Surbhi Nahata
February 2, 2024
Discover the power of AI in customer service with Sprinklr in 2024. Uncover use cases, benefits and how to integrate artificial intelligence into customer service.
Issac Thomas
February 1, 2024
Learn social media statistics for 2024 to gain insight into demographics, ad spending and a lot more. Maintain an edge in the digital age.
Umme Sutarwala
February 1, 2024
The call center service level measures a call center's efficiency and responsiveness in responding to incoming customer requests within the specified time.
Surbhi Nahata, Jayadeep Subhashis
February 1, 2024
Learn how unified teams and insight-driven approaches enhance customer engagement and fuel business success, eliminating friction points along the way.
Karishma Borkakoty
February 1, 2024